RAYMONDA BENJAMIN

• Provide timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
• Manage high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
• Utilize resource referral database to provide information and referral assistance to callers seeking
  mental health and substance abuse services.
• Evaluate risk to client or others by gathering information and conducting assessments.
• Coordinate with local emergency responders during critical incidents, facilitating seamless collaboration between multiple parties involved in resolving crises efficiently.

RISK MITIGATION/MEDIATION SPECALIST 07/22- PRESENT

• Develop compliance and risk management guidelines and policies to report incidents or circumstances, which may give, rise to a claim and communicate to senior management accordingly.

• Educated both tenants and landlords on their rights and laws.

• Determine subrogation or fraud potential via mediation requests and how to handle.

• Handle investigation regarding most aspects of residential property damage claims (coverage, liability and damages) with the exercise of limited discretion (limited independence).

• Provide professional, courteous, and timely customer service to aid in settlement process and maintain customer satisfaction.

• Prepare detailed reports on audit findings, recommendations for improvements, and corrective actions planned to mitigate risk.

CASE MANAGER 08/2021-07/2022

•Provided case management services including independent living skills, housing stabilization, money management, community integration, employment linkage, benefits establishment, community integration, and linkage to community providers for substance use, primary and mental health care.

• Collaborated with clients to develop individualized treatment plans that address short- and long-term goals.

• Provided on-going case management support to assess plan progress and ensure goals are met or adjusted as necessary.

• Provided strengths-based case management and service coordination designed to assist clients in obtaining and maintaining stable housing.

• Leveraged multiple software systems to input and compile data from various sources.

• Assisted in the planning, promoting, conducting, supervising, and evaluating of recreational programs and activities.

• Interacted and stimulated interest while conducting and supervising program activities including but not limited to sports, games and contests, special events, art and crafts, social activities, park patrol, and transportation services.

• Supervised the use and ensured the security of the facility, provided information to the public, register participants in classes, maintained records, assisted in the preparation of reports.

• General maintenance work, collected fees, processed program registration.

• Prepared reports for management regarding status and progress of recreational activities. Scheduled events in recreation facilities and monitored facility conditions.

• Cash handling, credit or check transactions with guests
• Checked in guests by scanning their ID cards
• Made sure dining rooms were stocked with the proper amount of plates, glasses, cups and silverware
• Re-stocked beverages, serving utensils etc as needed
• Maintained cleanliness in the dish room throughout the shift and cleaned thoroughly at the end of each shift
• Served courses from kitchen and service areas promptly; garnished items with proper presentation prior to serving
• Observed diners to ensure that guests were satisfied with the food and service.

• Cataloged merchandise according to policy- size, color, brand, price ect
• Managed 3 phone lines and facilitated over 50+ calls a day with customers, vendors, and staff
• Supported guests with locating out of stock merchandise at other store locations and how to order online merchandise via the Walmart mobile application
• Supported department goal with deducting theft by checking receipts making sure all merchandise was accounted for upon guests exiting the store
• Responsible for fitting room rotation, greeting of guests, returning unwanted apparel to the appropriate department to maintain store appearance
• Created inviting environment for customers by maintaining store organization and cleanliness.