Raymond Franco Tamayo

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Developed strong rapport with returning guests to foster loyalty and repeat business.
• Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Enhanced guest satisfaction by providing exceptional customer service at the front desk.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
• Assisted in emergency situations as required while adhering strictly to safety protocols.
• Streamlined check-in and check-out processes for increased efficiency and guest convenience.
• Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
• Updated guest records with accuracy, ensuring personal preferences were noted for future visits.

• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Delivered excellent patient experiences and direct care.
• Enhanced patient satisfaction by coordinating timely care and addressing individual needs.

- Responsible in maintaining the reception area clean as well as patient's examination.

- Check-in patients upon arrival and collect referral and other required documents.

- Verifies eligibility checking through the insurance portal.

- Assist in rooming the patient.

- Assist patient for a follow-up appointment.

- Collects lab specimen given by the doctor and print lab request examination.

-Answer phone calls to confirm, schedule, or reschedule appointments for patients.

• Communicated effectively with other departments to ensure the best customer experience possible.
• Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
• Resolved customer complaints in a timely manner.
• Coordinated with ground crew personnel on arrival and departure procedures for each flight.
• Built and maintained productive relationships with employees.
• Followed company policies and procedures related to customer service operations at all times.
• Recognized by management for providing exceptional customer service.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Maintained updated knowledge through continuing education and advanced training.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.