Raymond L. Wise Jr.
West Columbia,SC
Overview
43
43
years of professional experience
Work History
Area Supervisor
Rush's Food Systems
Columbia SC
11.2010 - 03.2024
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Planned sequence of operations and established schedule.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Enhanced operational efficiency with introduction of streamlined inventory management system.
- Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
- Developed comprehensive safety protocol, significantly reducing workplace accidents and ensuring compliance with regulations.
- Reduced employee turnover by fostering supportive and inclusive work environment.
- Conducted regular training sessions for new hires, ensuring consistent level of service across all locations.
- Increased customer loyalty by implementing rewards program tailored to frequent shoppers.
- Fostered strong relationships with local communities by organizing and participating in charity events.
- Improved team morale and productivity by implementing monthly recognition program for outstanding performance.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Area Supervisor
Einstein Bagels
Atlanta GA
09.2000 - 10.2010
- Conducted regular performance evaluations.
- Supervised daily operations across multiple locations,to meet company standards.
- Trained and mentored staff on effective customer service techniques and operational procedures.
- Implemented inventory management systems to enhance efficiency and reduce waste.
- Developed and executed local marketing strategies to increase brand visibility and customer engagement.
- Collaborated with management to streamline workflows, improving overall productivity in stores.
- Led initiatives for employee development programs, fostering a positive work environment and reducing turnover rates.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
General Manager
Rush's Food Systems
Columbia, SC
07.1987 - 08.2000
- Led cross training teams to optimize operations
- Developed improved operations to increase sales
- Managed budgets and forecasting sales of units
- improved communication between office and units to increase efficiency.
Assistant Store Manager
Bojangles' Famous Chicken 'n Biscuits
Columbia, SC
06.1981 - 07.1987
- Supervised daily operations.
- Trained new staff on customer service and operational procedures.
- Implemented inventory management strategies.
- Developed and executed campaigns to enhance customer service
Education
Bachelor of Science - Business Accountancy
Lander University
Greenwood, SCTimeline
Area Supervisor
Rush's Food Systems
11.2010 - 03.2024
Area Supervisor
Einstein Bagels
09.2000 - 10.2010
General Manager
Rush's Food Systems
07.1987 - 08.2000
Assistant Store Manager
Bojangles' Famous Chicken 'n Biscuits
06.1981 - 07.1987
Bachelor of Science - Business Accountancy
Lander University