Raymond M Klinger

• Serves as the Air Force Identity’s (AFID) Program Manager since Sept 2018
• Series: 2210 Pay Plan: NH Grade: 03 Security Clearance: TS/SCI
• Information Technology Program Management
• Mentored departmental personnel in achievement of program development and delivery objectives.
• Built cohesive teams and devised clear, actionable plans to meet program goals.
• Leads a 40-member team (mil/civ/ctr) translating business requirements to technical solutions who develop and sustain an Enterprise Attribute Program to provide Authoritative Identity capability to the Department of the Air Force (DAF)
• Standardized processes, evaluated programs and conducted performance reviews with eye toward continuous improvement for organization.
• Manages and executes the cost, schedule and performance of a $5.2M annual program budget which provides that DAF the ability to harvest identity data from multiple, authoritative data sources to create a single consolidated digital identity record for other DAF and DoD programs while serving as a single source of consolidated authoritative identity management data that enables secure smart card logon to Air Force clients and applications
• Manages AFID’s Cloud One development environment in in the Department of the Air Forces Microsoft’s Azure Cloud solution to include compute and store, analytics, storage and networking running virtual machines and infrastructure components, such as domain name system (DNS) servers; Windows Server services, Internet Information Services (IIS); networking services such as firewalls and third-party AFID applications and containers in the cloud environment
• Plans, organizes, and oversees IT needs to create data fabric platforms and gateway roadmaps for long term technical viability for the activities of HNID/AFID and provides advice and assistance to the HNI leadership on business processes and performance/efficiency of the program through direct meetings and program management review to the sitting PEO
• Supervises both Military and Civilian subordinates and coordinates resource Management, personnel directives to integrating operations and interests of our Branch and Directorate
• Leads and directs the automated business process workflows to provision data from authoritative sources to the AFNET accomplishing over 15 million automated actions each year
• Provides automated methods to update AF Global Address List directories with authoritative identity data across multiple systems in the AF; reduces account administration costs, improves network security, and audits data manipulation ensuring the sustainability of the AFID program which enables the warfighter with timely communications and secure information access to a multitude of government systems
• Availability, Logistics Management (This is a federal job)

• Hours per week: 40
• Series: 0346 Pay Plan: GS Grade:12
• Serves as the Logistics Manager for the Logistics Readiness Squadron (LRS) with responsibility for analyzing logistics contingency readiness programs and plans, providing advice and assistance to the Squadron Commander, and long-term planning for the squadron capability to support base readiness
• Also serves as supervisor over Quality Assurance, Functional Systems Management, Resource Management and Squadron Training offices
• Plans, organizes and oversees the activities of the LRS and provides advice and assistance to the squadron leadership on business processes and performance/efficiency of the squadron
• Supervises LRS QA, Resource Management, Functional Systems Management and Squadron Training personnel
• Provides oversight of squadron plans, goals and standards for readiness and performance capabilities of the squadron
• Supervises programs and personnel associated with squadron business processes, Resource Management (facilities, equipment, budget, stock control and infrastructure), squadron analysis, systems management, strategic planning, metrics QA and training
• Establishes metric and analysis systems for flights to assess efficiency, effectiveness, and compliance with procedures
• Provides technical guidance to the development of program goals, plans, policies, and procedures and work plans dealing with the development of wing strategic visions, evaluates overall logistics process effectiveness, modernizes and transforms current business operations and support systems, and modifies logistics strategic planning
• Recommends methods to help the squadron optimize use of resources and maximize efficiency and effectiveness
• As a senior logistician, recommends to the commander ways to evenly distribute and optimize organization resources to achieve readiness goals and objectives as well as installation customer needs
• Establishes, revises, or reviews policies, procedures, mission objectives, and organization design for the staff, as necessary to eliminate work problems or barriers to mission accomplishment, promote team building, implement quality improvements, or in response to concerns with regulatory compliance and/or customer requirements
• Plans work for accomplishment by subordinate units, sets and adjusts short-term priorities, and prepares schedules based on consideration of difficulty of requirements and assignments such that the experience, training, and abilities of the staff are effectively utilized to meet organization and customer needs
• Provides subordinate supervisor and staff with direction and advice regarding policies, procedures, and guidelines
• Reviews and structures organization to optimize use of resources and to maximize efficiency and effectiveness of the organization
• Evaluates requirements for additional resources submitted by subordinate supervisor
• Identifies need for change in organization priorities and takes action to implement such changes
• Accepts, amends, or rejects work of subordinate supervisor
• Reviews work and management techniques of subordinate supervisor and is held accountable for actions taken and advice provided by staff of subordinate units
• Reviews training recommended by subordinate supervisor to assure it is proper and promotes effective operation of the organization as a whole
• Establishes review systems for the organization that make certain government needs are met and validated, and that economy and quality of operations are maintained or improved
• Enforces standards and compliance of full range of Logistics Readiness instructions through the QA Section
• Collaborates and plans with other managers and appropriate personnel to coordinate and/or integrate operations and interests of other organizations.

Squadron Commander

• Collaborated with manufacturing and supply chain management.
• Integrated warehouse operations with existing and new business processes.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Created and enforced detailed organization processes to increase quality and service standards.
• Reviewed established business practices and improved processes to reduce expenses.
• Maintained open communication with global locations to facilitate smooth collaboration.
• Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
• Developed and deepened successful partnerships with representatives of diverse organizations
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Oversaw supply chain functions to verify inventory levels and budget adherence.
• Optimized operational processes using analytics tools to address client-specific metrics.

• Hours per week: 50
• Series: 0346 Pay Plan: GS Grade:12
• Logistics Readiness Squadron Commander, fulfills obligations in AFI 23-110, AFI 23-111, AFI 25-201, AFI 10-403
• Executes responsibility as the Accountable Officer for all Air Wing units for equipment, transportation, supplies and fuels
• Guides the day to day mission productions for the Logistics Readiness Squadron
• Assists the Group Commander in overseeing the daily operations of the Squadron
• Knowledge of a wide range of federal and agency logistics concepts, principles, practices, procedures, and regulations applicable to a full range of logistics management to include cargo and passenger movement, supply chain management, equipment and vehicles management, vehicle maintenance, warehousing, deployment planning and operations, personal property movement, global fuels and cryogenics, Quality Assurance, and logistic plans under peacetime and wartime conditions to develop and recommend policies and procedures for the squadron
• Manages the Air Wing Support Agreements, directs Wing Deployments; provides detailed and concise info to ensures the Wing Commander has situational awareness for wing-wide UTC readiness/availability
• Knowledge of safety and security regulations, practices, and procedures
• Reviews and maintains all Memorandums of Agreement/Understanding for the wing as well as coordinating all funding related impacts with the wing and host financial management offices
• ART Program Director; 17 squadrons with 280 UTCs tracked/correct/validatedfoundation for Wing’s 100% on-time reporting
• Facilitates squadron centralized planning requirements to include: wartime tasking’s, facilities, deployment operations, plans, budget and personnel
• Supports priorities and policies to meet requirements
• Ensures Inventories (equipment, weapons and COMSEC reconciliations) are accomplished
• Improves program management effectiveness
• Attends and/or participates in a minimum of one Logistics Readiness Officer (LRO) Conference/Workshop annually
• Provides operational interpretation of war plans to tasked units and guidance for time-phased material & personnel
• Directs and supervises logistics planning for all contingencies, operations, and exercises for the Airlift Wing
• Ability to communicate, both orally and in writing, clearly, concisely, and with technical accuracy
• Skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations and in formulating solutions to complex problems
• As the Squadron resource advisor, manages O&M monetary requirements for each fiscal year with an assigned budget
• Prepares and submits annual budgets for the Squadron to the annual Financial Working Group
• Tracks Reserve Personnel Appropriation (RPA) funds in PBAS and AROWS using acquired knowledge of Air Force budgeting policies, regulations, procedures as well as command/NAF/Wing and Group financial management processes
• Represents the LRS in the Financial Working Group (FWG) and as required represents the Mission Support Group Commander/Deputy Commander (MSG/CC/CD) in the Financial Management Board meetings
• Outstanding resource administration; manages 550K appropriated funds and 20K of Operations and & Maintenance funds
• Uses Excel, MS Word and Access software applications to track and maintain all squadron level financial information as well as other deployment information
• GPC approving official for 3 wing level accounts with 3 cardholders
• Ensures monetary amounts are loaded in DEAMS on AF Form 4009s
• Ensures annual self-inspections are completed on all cardholder accounts and fiscal end reconsolidation
• Wing deployment officer; 450+ real world Deployer’s on time/target with zero PDF discrepancies
• Manages Report Of Survey (ROS) process for the Airlift Wing
• Evaluates units' SAV results
• Presents routine practice of ability to plan, organize, and direct the functions and mentor, motivate and apprise the staff of an organization
• Ensures unfunded civilian slots are submitted to be included in the Program Objective Memorandum (POM) through MAJCOM.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Tracked orders and notified customers of status or potential delays.

• Hours per week: 40
• Series: 2210 Pay Plan: MIL Grade: Capt
• Chief of Analysis Expeditionary Division (This is a federal job), Col Phillip Harding (DSN: 597-6351)
• Okay to contact this Supervisor: Yes
• TOP SECRET CLEARANCE TS-SCI 1/14
• Chief of IT/Dashboard Expeditionary Division 2 AF
• Directed Comm/IT support for 2nd Air force Keesler AFB Mississippi, supervised 3 SNCO’s/2 NCOs, and coordinated directly with 81st Communications Squadron and Air Education and Training Command A6
• Led Operational NIPR/SIPR systems directly contributing to AF Joint Expeditionary Tasking’s; de-conflicted Army network access/AFNet issues/ for 5 Air Force Combat Skills Training Detachments
• Expertly planned 602d (P) Training Groups $2.3M FY11 budget; enabled funding and equipping requirements for 32 Joint Sourced Training mission sets
• Managed 2 AF/ED IT UCI prep; $1.7M equip management laudedkey to 81st Training Wing earning "Excellent" rating
• Coordinated with AFCENT, AFPC and Army FORSCOM; relocated 2 Combat Skills Training Detachments$500K equipment on line; zero training lost
• Directed $1.3M Joint Expeditionary Digital Dashboard (DD) system
• Scheduled/analyzed and tracked greater than 8 thousand Airmen at 31 Army and AF venues
• Managed, developed and interpreted system lifecycle capabilities of the 2nd AF Digital Dashboard Share Point Environment
• Created and briefed statistical analysis for all Joint Expeditionary Tasking (JET) Air Force wide
• Allocated and Budgeted Fiscal Year 3600 and 3400 funds to develop and enhance digital dashboard capabilities and infrastructure from present software and hardware configurations to configurable and expandable capabilities to manage the necessary requirements, assignments, priorities set forth by the 2 AF Commander and the JET Mission
• Project management Planner, developed and approved procedures and interpreted policy related to IT activities with Digital Dashboard in practice with DOD approved civilian contractors configurable to the current SURVIAC contract rules and regulations
• Managed contracted SIPR NET upgrade; established Digital Dashboard capability expectations worth $800Kcut workload 80%/errors 90%
• Developed hurricane evacuation planensured mission continuity safety for 50+ personnel
• Analyzed, managed, and performed work necessary to provide optimum use of operating systems by planning, testing, and implementing modifications, and to solve problems and accomplish work processes in support of the installation’s information technology (IT) architecture and business needs
• As the organization’s focal point for ensuring functionality and operability of the operating system environment, provided technical assistance to all users
• Analyzed installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization’s business requirements
• Analyzed systems requirements documents and independently determined feasibility of installing modifications and schedules implementation to ensure continuity of operations
• Applied lifecycle management techniques to continually assess viability of existing programs used in the environment and, as needs changed, initiated plans and provided input to team leads for development of project plan tasks and timeline
• Through consultation with management and supervisors, analyzed organizational business practices, processes, and procedures to identify those which could be improved or made more efficient through application of automated technology
• Conducted feasibility studies to include scope and objectives of the organization, assessment of current automated systems and whether they should be replaced, modified, or remain in place based upon availability of resources such as funding, space, and equipment; trade-off analysis, economic analysis and the organizational capability of modified systems
• Allocated and Budgeted Fiscal Year 3600 and 3400 funds to develop and enhance digital dashboard capabilities and infrastructure from present software and hardware configurations to configurable and expandable capabilities to manage the necessary requirements, assignments, priorities set forth by the 2 AF Commander and the JET Mission
• Project management Planner.
• Managed life cycle replacement of hardware and software.
• Wrote strategic business plans outlining need for departmental information technology resources.

• Hours per week: 20
• Series: 0346 Pay Plan: GS Grade: 12, (This is a federal job)
• Supervisor: LtCol Grubb (228-377-4894)
• Okay to contact this Supervisor: Yes
• Manages the day to day functions of the Aerial Port Squadron
• Directs management operations to include coordination of vehicle and equipment requirements, assignments, priorities and warranty repairs with the Air Force Equipment Management System (AFEMS) and Automated Fleet Information System (AFIS)
• Evaluates quality of operator care and maintenance
• Determines operational requirements and specifications including reliability, maintainability and standardization for facilities, vehicles and material handling equipment
• Develops policies and procedures for the administration of vehicle abuse and misuse programs
• Collects and analyzes data on vehicle operations and maintenance Reviews AMC plans for Wing tasking, unit assessments or readiness which includes the AEF REPORTING TOOL (ART) and SORTS
• Coordinate site surveys with HOST base and sister Wings for Forward Operating Bases (FOBs) and Forward Operating Locations (FOLs) to determine requirements to maintain and survive forces for 12, 24 and 48 hours or longer as required
• Coordinate with Functional Managers at Number Air Force (NAF) and AMC and AFRC on issues concerning fuels, supply, transportation and plans
• Prepares and submits fiscal year for Logistics Readiness Squadron to include PBAS and Operations and Maintenance
• Maintains constant awareness of squadron O & M funds, RPA funds and RMP funds as the Resource Advisor
• Update the Management Control Plan (MCP) monthly as well the SORTS and ART for accuracy
• Responsible for the budgeting, execution and tracking of O&M appropriated funds from command for travel, supply and contracting areas of the flight as well as the wing with regards to the MOAs/MOUs with the host base
• Ensure unfunded civilian slots are submitted to be included in the Program Objective Memorandum (POM) through MAJCOM
• Use Automated Business Services System (ABSS) to transfer wing funds to specific accounts for mission continuity
• Serves as the OPR for the Wing Readiness Special Plan
• The Wing’s Logistics Plans Advisor and is responsible for identifying the UTC requirements of wartime and contingency missions and recommends appropriate improvements as required
• Identify
• Provide Wing leadership the readiness status of the wing as it relates to the deployment process Facilitates the Deployment Review Board (DRB) monthly to ensure planning is completed for all exercises and deployments according to the MAJCOM required timelines
• Work closely with the Exercise Assistant Team (EAT) Chief, Operations Planner (OSX), and Performance Planner (CCX) to ensure exercise planning is carried out in a timely manner and maximizes the objective of meeting the desired state of readiness
• Establish rapport with NAFs, MAJCOMS and other agencies concerning logistical issues such as plans, supply, fuels and transportation
• During AEF conferences, ask questions to clarify upcoming logistical issues and new programs
• Conduct monthly meetings with wing support representatives on MAJCOM inspection guidelines and mission essential tasks (METs)
• Perform self-inspections on fuels section, supply section, transportation section
• Ensure work schedules are arranged to meet the mission of the squadron and wing
• Reviews EEO and labor relations management to ensure all employees are treated in the highest standards.

• Hours per week: 40
• Training Instructor Series: 1712 Pay Plan: GS Grade: 09
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Facilitated learning with creation of engaging written and oral assignments.
• Improved student performance by defining clear goals and communicating performance metrics.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

• Top Secret Security Clearance TOR Team chief for related CAT II exercises
• Initiate sequence of events during exercises to ensure that all personnel in the exercise achieve their respective training objectives by initiating events through sum scenarios.10 years’ Experience using the tyq-23 operations modules, Air Battle Manager, Air Surveillance Officer, Air Surveillance Technician, Electronic Protection Technician, and Interface Control Technician
• Fully knowledgeable on all versions of the tyq-23 operations modules, including version 5
• Supervise and Instruct Surveillance Technicians on basic principles of CRC equipment and Air Surveillance techniques to provide a clean and recognizable Air picture the Air operations Center, loading an air tasking order, and identifying aircraft to be sent through the data link for the Air operations to control the air war
• Installation, repair, maintenance, inspection, testing, alignment, and modification of electronic equipment, such as computers, data communication lines and equipment for computer systems (modems, cables, and wires), RF communications, satellite communications, radar systems, transmitters, receivers, transceivers, recorders, antennas, and associated equipment
• Performed AM, FM, and SSB modulation the HF, VHF, and UHF frequency ranges.
• Managed maintenance activities, supervised staff, and inspected equipment.
• Researched and implemented new technologies and equipment.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Performed complex mechanical alignments and equipment calibration to meet quality standards.
• Performed troubleshooting and diagnosis on malfunctioning equipment.

• Performed aircraft control, surveillance, data link, identification, and data management functions in aerospace systems
• Performed as crew member of operational unit in functions of air weapons control as an Air Weapons Officer
• Responsible for safety of flight for air operations being controlled
• Supervised the Air Surveillance Section as an Air Surveillance Officer
• Knowledge of: characteristics and limitations of aerospace surveillance and reporting systems; aircraft and weather detection and tracking; communication equipment capabilities and limitations; radar console and data link equipment presentations; receiving, recording and relaying system information; radar and radio capabilities and limitations; fixed and mobile command and control system characteristic; aircraft control procedures and techniques; aircraft performance characteristics and armament; and meteorology concerning air weapons control operations
• Able to Identify, maintain surveillance, and assists in controlling aerospace objects
• Operate aerospace control and warning systems equipment, and simulation equipment
• Interpret and react to radar scope presentation and to generated console displays
• Compares and reports track positions based on flight data or data base files.

• Collaborated with QA team to test software quality through manual and automated testing.
• Defined and identified test cases for new application development.
• Supported test review, defect control and configuration management within delivery pipeline.
• Assesses project risks and plans for adequate coverage during testing
• Tests each client and server installation to insure system performs according to predetermined requirements on all operating systems
• Responsible for the administration, maintenance and upgrade of configuration management tools
• Managed and controlled the source code repository
• Provided Configuration Management information and release to integration efforts
• Developed required scripts or code to automate and integrate chosen configuration management tools
• Planned, managed and controlled releases using an appropriate release management tool
• Monitored and controlled the baseline build functions, making changes and improvements as necessary
• Built tests, functional and operational baselines, as required
• Delivered base-lined software to the integration, test and deployment teams
• Installed and configured applications in the deployment and testing environments
• Updated baseline copies as configuration changes were made in development and testing
• Tracked, controlled and reported status of all software, and infrastructure changes to management
• Thorough knowledge of course design and development using the TTMS Designers Edge application
• Knowledge of principles, practices and techniques of instruction using the plateau application, generating 156-student reports, entering and grading student into the correct course
• Knowledge of Written and computer based teaching techniques
• Perform System Integration testing on data constructs, procedures, triggers, and custom reports needed to integrate and sustain the Technical Training Management System (TTMS)
• Utilizes available test software to document, automate, and run tests
• Develops standard test plans and standardized automated test data that test the capabilities and validity of TTMS custom modules

• Administered a High-volume Call Center IT Department workload within a deadline-driven environment
• Resolved an average of 1100 Customer Service Rep Trouble Tickets in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
• Investigated system issues and implemented resolutions to reduce downtime.
• Served as senior Windows specialist and systems administrator
• Enhanced and reconstructed computer systems to increase efficiency.
• Implemented systems diagnostic and maintenance tools to ensure the availability and functionality of all systems required to support organizational objectives
• Assessed server performance, availability, capacity or configuration problems
• Managed the installation of software and hardware, systems fixes, updates and enhancements
• Optimized the functionality of systems and diagnosed and recovered failed systems
• Worked closely with customer officials to ensure seamless implementation of software and hardware
• Applies a comprehensive knowledge of systems integration, performance tuning, evaluation methods and procedures, and project management principles sufficient to maintain, plan and coordinate the installation of new products or equipment in a server environment
• Became the lead "go-to" person for new reps and particularly challenging IT calls as one of the Call Center's primary mentors/trainers of both new and established employees
• Provides core services by designing, configuring, installing, and managing data services at the operating system and server application level
• Provides directory services utilizing dynamically assigned IP addresses, domain name server, storage area network, and electronic messaging resources
• Manages secure authentication methods utilizing public key infrastructure (PKI) technologies and procedures
• Standardizes user privileges and system settings using automated deployment tools such as group policy objects (GPO) system management server
• Implements security fixes, operating system patches, and antivirus software
• Develops, tests, and implements local restoral and contingency operations plans
• Processes and reviews C4 systems requirement documentation, telecommunication service requests, status of acquisition messages, and telecommunication service orders
• Performs strategic and budget planning for networks
• Performs system resource management, manages system accounts, performs system-wide backups and data recovery, and load and capacity planning and management
• Administers: classified and unclassified message traffic via electronic mail systems, database operations, implements conversions, and investigates problems in database environment
• Ensures continuing systems operability by providing ongoing optimization and problem solving support
• Applies computer security policies to safeguard systems and information
• Categorizes, isolates, and resolves system problems
• Performs fault isolation by validating, isolating, correcting faults, and verifying service restoral with customers
• Processes, documents and coordinates resolution of trouble calls from lower support echelons
• Processes scheduled and authorized outages
• Submits outage reports in response to unscheduled outages
• Three years of experience providing customer support in busy call center environment for Bell South / Cingular Wireless, an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
• Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
• Provide Program Management for a variety of Information Technology (IT) activities including data management, systems analysis, and applications software development and implementation
• Knowledge of a broad range of IT principles, methods, advancements, policies, systems concepts and analysis, design, development, testing and applications, both hardware and software
• In depth knowledge of a full range of database management concepts, operations, design principles, methodologies, and approaches used in designing, developing, testing, implementing, managing, and maintaining database systems that meet current and future organizational business requirements
• Experience with system software and systems development life cycles including systems documentation, design development, programming languages, configuration management, cost analysis, data administration, systems integration, and testing sufficient to plan and coordinate the migration of data from legacy to newer versions of database management systems
• Administrator of IT software application design principles, methodologies, and approaches used in developing, coding, testing, debugging and maintaining applications software that support functional requirements
• Executed software programming logic, design

• 20011
• Experienced training instructor provided ability to instruct students in the use of equipment, principles, or practices of the subject or occupation
• This experience was quantified as an AFSC Awarding Civil Service Training Instructor involving application of the principles, practices, and techniques of the occupation or subject-matter expert in the field of the RADAR Principles Course and RADAR Operations course at Keesler AFB Biloxi MS
• Supervised and administered AFSC awarded training programs
• Developed and reviewed training/course materials, aids, devices, etc., and evaluation of training results
• Worked in the occupation and was subject-matter expert in the field of the position to be being instructed on a regular basis.