Raymond M. Lampar

Work History

Intrepid IT

10.2022 - Current

Install new computers with Windows 10 &11 for over 100 clients and over 1000 PCS.
Portal 365 Admin, create logins and passwords, security, licensing, and Azure configurations.
Applied Webroot and Malwarebytes to maintain security on all PCS.
Constant updates to Kaseya for maintaining tickets and IT Glue for all client lookup data.
Managed system-wide operating system and software deployments as well as related software upgrade problems.
Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Performed troubleshooting and repaired peripheral devices such as printers, scanners and faxes and scales.

McKesson Medical

03.2019 - 06.2019

Cincinnati Time Systems Inc

01.2014 - 01.2019

Determined operational objectives by gathering information for new time an attendance installs. Using Project Management software. (PGM)
Setup and design intergration with payroll softwares such as ADP, Acentis, Paychex, Doeren Mayhew, Ceridian.
Constructed workflow charts and diagrams (PGM) to set goal objectives and timelines
Desktop Support, installs, & train customers on specialized time software.
Worked with SQL, install database, create tables, create and run SQL scripts.
Test and troubleshoot SQL 2012 on servers 2008
Install and configure IIS and .NET for cloud software. Saas.
Train and supported over 2000 clients with multiple browsers(Chrome, IE, Firefox)to work with Saas.
Trained and implemented new software on 2012 small business servers.
Had to install an remote to desktops, using Teams, gotomypc, connectwise and google.
Updated and maintained current customer support database.
Served as primary point of contact for support relating to owned solutions and products.
Explained technical information in clear terms to promote better understanding for non-technical users.

Infotronics, Great Lakes Inc

10.2007 - 08.2014

Research and Development on complex Time and Attendance installations on Sql software
Managed and configured Server 2008, and workstations for thousands of clients.
Managed up to 3 to 4 new users and team members, and set up and maintain all high-end installations within our support department.
Support internal pc problems
Diagnose security issues
Configure IIS 6 & 7, Web Server Components, SQL 2000, 2005, 2008
Cloud computing software, Saas, and integration IE and Chrome and firefox to help support clients.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Documented support interactions for future reference by creating reference docs for software improvement.
Assisted with updating technical support best practices for use by team.

POE Systems

01.2007 - 10.2007

Managed veritas morning backup reports for over 100 companies to ensure redundancys.
Configured and run updates on Server 2008 and small business servers for over 100 companies.
Supported Citrix client by reinstalling client machines.
Configure Exchange server for Outlook for over 80 clients.
Check Cisco routers for consistent dhcp lease, check reserved listings
Cleared Virus's and Malware from over 1000 PCs.
Run a variety of scripts to scan harddrives, push out updates and reboots.

US Army

10.1986 - 07.1996

Veteran: Operation Desert Storm, US Army Accommodation Medal, US Army Overseas Medal.
Germany, 86-89 ran a large 500 troop unit supply, keeping readiness alert, equipment, and mre's for field deployment.