Raymond Vincent Joseph Pena
La Puente,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
9
9
years of professional experience
Work History
Program Manager
ARS/RighTime Home Services
Riverside , CA
10.2014 - Current
- Responsible for maintaining multiple big box locations and territories in efforts to support customer heating ventilation and air conditioning needs.
- Generated and delivered reports, program review presentations and other program status updates.
- Prioritized tasks and managed teams throughout multiple projects.
- Oversaw program compliance with requirements, schedule and budget.
- Managed external client and business partner relationships.
- Measured performance across campaigns and events.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Recruited and trained new employees to meet job requirements.
Maintenance (Bakery)
Costco
City of Industry, CA
10.2016 - 05.2017
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Labeled bakery items by inputting data into digital weighing machine.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
Bassett High School
La Puente, CA06.2012
Skills
- Operations Management
- Strategic Planning
- Business Development
- Vendor Relationship Management
- Team Development
- Customer Service
- Team Training and Development
- Recruitment and Hiring
- Employee Scheduling
- Sales and Marketing
- Quality Assurance
- Decision-Making
- Team Leadership
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Maintenance (Bakery)
Costco
10.2016 - 05.2017
Program Manager
ARS/RighTime Home Services
10.2014 - Current
High School Diploma -
Bassett High School
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