RAYMUND JARDIOLIN
Katy,TX
Summary
Dynamic customer service representative with over two years of experience in telephone support, sales, troubleshooting, and technical assistance. Proven ability to handle customer complaints effectively while maintaining a positive and friendly disposition, ensuring high levels of customer satisfaction. Proficient in major customer service software to streamline processes and enhance service delivery. Eager to leverage extensive experience and skills in a challenging customer service role that fosters growth and excellence.
Overview
8
8
years of professional experience
Work History
Sales Associate
Victoria's Secret & PINK
05.2025 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Fulfillment Pacesetter
Target
07.2022 - 04.2023
- Create a welcoming experience by authentically greeting all guests
- Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
- Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
- Select items for order pickup, drive up and ship to home for digital guest orders
- Accurately put on hold all order pickup and drive up orders
- Properly prepare, pack and sort guest orders for shipment using correct materials
- Meet productivity metrics and other fulfillment goals
- Meet guest order promise times to deliver on the guest demand
- Own your workspace and supplies; keep equipment and designated areas organized and supplies in stock
- Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
- All other duties based on business needs
Guest Service Advocate
Target
03.2022 - 07.2022
- Create a welcoming experience by authentically greeting all guests
Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Select items for order pickup, drive up and ship to home for digital guest orders
Accurately put on hold all order pickup and drive up orders
Properly prepare, pack and sort guest orders for shipment using correct materials
Meet productivity metrics and other fulfillment goals
Meet guest order promise times to deliver on the guest demand
Own your workspace and supplies; keep equipment and designated areas organized and supplies in stock
Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
All other duties based on business needs
Sales Manager
Express
11.2021 - 03.2022
- Overseeing daily sales to meet daily quotas.
- Handling and resolving customer complaints regarding a product or service.
- Coordinating with other managers on strategies for better performance of our teams.
- Supervise, train, and assist employees in customer service, store maintenance and product promotions.
- Maintain proper inventory levels, ensure stocking to ensure maximum efficiency in meeting sales goals.
- Ensure the store remains clean, and presentable at all times.
- Seek ways to better promote the store, the product line and service within the store.
Sales Associate
Express
08.2021 - 11.2021
- Greeting customers when they walk through the door
- Staying knowledgeable about the different products we carry.
- Explaining to customers the difference in products based to their needs.
- Recommending related products to increase customer’s options and enrich the shopping experience.
- Accepting and processing orders, operate the POS register and resolve returns issues.
- Promoting special sales, offers and awareness of store loyalty program.
Sales Associate
Van Heusen – Katy Mills
05.2018 - 12.2018
- Coordinated with managers regarding merchandising of the store.
- Performed Customer Service whenever possible by filling for coworker when necessary.
- Assisted in processing and replenishing merchandise.
- Direct customers to merchandise within the store.
- Participate in store inventory activities.
- Maintain an orderly appearance throughout the sales floor.
- Introduce promotions and opportunities to customers.
- Cross-sell products to increase purchase amounts.
Education
Two Year Associate -
Houston Community College
Houston, TX12.2025
Diploma -
Katy High School
Katy06.2019
Skills
- Analytical thinking
- Communication skills
- Adaptability skills
- Positive attitude
- Stock Room
- Time Management
- Excellent verbal and written communication skills
- Team building skills
- Strong work ethic
- Problem solver
- Creative and detail oriented
- Service Department
- Computer proficient
- 65 WPM Typist
- Experience with Microsoft Office Suite
- Windows 10
Timeline
Sales Associate
Victoria's Secret & PINK
05.2025 - Current
Fulfillment Pacesetter
Target
07.2022 - 04.2023
Guest Service Advocate
Target
03.2022 - 07.2022
Sales Manager
Express
11.2021 - 03.2022
Sales Associate
Express
08.2021 - 11.2021
Sales Associate
Van Heusen – Katy Mills
05.2018 - 12.2018
Two Year Associate -
Houston Community College
Diploma -
Katy High School