Abigail Hughes
Chapmanville,WV
Summary
Sales Associate focused on customer satisfaction and relationship building. Enhanced shopping experiences and drove sales through exceptional service and effective teamwork. Leveraged strong time management, problem-solving skills, and adaptability to drive team success and contribute to organizational growth.
Overview
1
1
Language
4
4
years of professional experience
Work History
Sales Associate
Family Dollar
Chapmanville, WV
11.2021 - 12.2021
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed cash transactions accurately and efficiently at the register.
- Maintained organized merchandise displays to optimize store layout and accessibility.
- Collaborated with team members to ensure timely restocking of inventory.
- Implemented store policies and procedures to maintain a clean, safe environment.
- Monitored stock levels and reported discrepancies to management for prompt resolution.
- Participated in promotional activities to drive sales and customer engagement.
- Provided support during inventory counts to ensure accuracy of stock records.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Paint Sales Associate
Home Depot
Charleston, WV
09.2020 - 10.2020
- Provided product knowledge on various paint types and application techniques.
- Assisted customers in selecting paint products to meet project needs.
- Maintained organized displays and ensured stock levels met customer demand.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to improve customer service experiences.
- Educated customers on proper paint maintenance and care practices.
- Resolved customer inquiries and complaints effectively, enhancing satisfaction levels.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Mixed paint colors to create custom blends, using paint mixing machine and spatulas.
- Maintained stock shelves by fronting, facing and straightening products throughout shift.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
- Increased paint sales by providing exceptional product knowledge and customer service.
- Utilized point-of-sale software proficiently, ensuring accurate transactions and efficient customer experiences at checkout.
Sales Associate
Arby's Restaurant
Logan, WV
07.2017 - 09.2020
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Guided customers to locate desired merchandise and provided product information. and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
Education
High School Diploma -
Chapmanville Regional High School
Chapmanville, WVNo Degree - Psychology
Marshall University
Huntington, WVSkills
- Client relations
- Cash register operation
- Payment processing
- Analytical thinking
- Customer service
- Customer service excellence
- Analytical thinking
- Upselling
- Time management
- Meeting deadlines
- Teamwork and collaboration
- Client relations
- Listening skills
- Cash management
- Cash management
- Adaptable availability
- Sales training
- Verbal/written communication
- Professionalism
- Relationship building
- Goal oriented
- Cleaning techniques
- Problem-solving skills
- Guest relations
- Product knowledge
- Money handling
- Store maintenance
Languages
English
Full Professional
Interests
- Documenting and sharing travel experiences
- Participating in cultural exchange programs and homestays
- Participating in local clean-up initiatives
- I like working with my hands and fixing things
- Cooking
- I enjoy helping others and giving back to the community
- Avid Reader
- DIY and Home Improvement
- I like looking at the stars and learning about constellations
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Reading
- Swimming
- Animal Care
- I like trying new recipes and food trends
Timeline
Sales Associate
Family Dollar
11.2021 - 12.2021
Paint Sales Associate
Home Depot
09.2020 - 10.2020
Sales Associate
Arby's Restaurant
07.2017 - 09.2020
High School Diploma -
Chapmanville Regional High School
No Degree - Psychology
Marshall University