Raymundo Alvarez
Bronx,New York
Summary
Experienced Quality Assurance Specialist with extensive expertise in interpreting and implementing quality standards while addressing customer complaints and non-conformance issues. Strong problem-solving and analytical skills, complemented by a solid understanding of industry tools and methodologies. Focused on enhancing business processes for improved efficiency.
Overview
9
9
years of professional experience
Work History
Specialist
Apple
New York, NY
2022.09 - Current
- Managed customer inquiries, delivering timely solutions and support for Apple products to improve customer satisfaction.
- Collaborated with cross-functional teams to enhance product knowledge and elevate customer experience.
- Facilitated workshops on product features, boosting team engagement and knowledge sharing.
- Assisted in implementing new systems that streamlined operations and workflows, contributing to operational efficiency.
Division Advisor
UNIQLO
New York, NY
2018.11 - 2022.01
- Trained staff in various tasks, maximizing sales opportunities and improving customer retention rates.
- Implemented store goals and delivered excellent customer service, enhancing team performance.
- Communicated effectively with management and staff across various levels, fostering collaboration.
- Collected and input data from customers/staff in the form of surveys/questionnaires.
Researcher
City College
New York, NY
2016.11 - 2018.01
- Collected and cleaned baseline and stimulus data from participants using EEG, ensuring data integrity for analysis.
- Administered neuropsychological tests, including Trail Making Task and Digit Span Task, to assess cognitive functions.
- Assisted participants with setup procedures, reducing anxiety and facilitating a smoother testing experience.
Advocate
Health Leads
New York, NY
2017.05 - 2017.09
- Networked with organizations and doctors to connect patients with essential resources.
- Advocated for social needs of patients in under-served communities.
- Researched programs and developed actionable plans for patients to access necessary resources.
- Collected and managed data in database and Microsoft Excel to support patient resource tracking.
Education
Bachelor of Science - Psychology
CUNY City College of New York
New York, NY2018-08
Associate of Science - Nursing
Borough of Manhattan Community College
New York, NY2026-03
Skills
- Customer Service
- Microsoft Office
- Problem-Solving
- Collaboration and Teamwork
- Presentations and Public Speaking
- Fast Learner
- Data analysis
Languages
English
Spanish
Timeline
Specialist
Apple
2022.09 - Current
Division Advisor
UNIQLO
2018.11 - 2022.01
Advocate
Health Leads
2017.05 - 2017.09
Researcher
City College
2016.11 - 2018.01
Bachelor of Science - Psychology
CUNY City College of New York
Associate of Science - Nursing
Borough of Manhattan Community College