Raymundo Moncayo
Dalton,GA
Summary
Bilingual professional with a strong background in instruction, student mentorship, and high-volume customer service. Proven ability to communicate complex information clearly to diverse audiences and build rapport in fast-paced environments. Highly organized with experience managing detailed records, handling time-sensitive tasks, and training others to maintain high service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Cashier
Gondolier Pizza and Italian Restaurant
Dalton, GA
02.2026 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted in managing cash drawers, ensuring proper balancing at shifts' end.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction standards.
Long Term Substitute Teacher
Pebblebrook High School
Mableton, GA
07.2025 - 01.2026
- Developed and implemented engaging lesson plans to enhance student understanding.
- Adapted teaching methods to accommodate diverse learning styles and needs.
- Collaborated with faculty to align curriculum with educational standards and objectives.
- Monitored student progress through assessments and provided constructive feedback.
Private Tutor
Holistic Education Services
Atlanta, GA
07.2025 - 12.2025
- Developed personalized lesson plans tailored to individual student needs and learning styles.
- Utilized educational technology tools to create interactive and effective learning experiences.
- Assisted students in developing study skills and practical coping skills.
Server/Crew Trainer
Taquerilla La Parilla
Athens, GA
08.2023 - 07.2025
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed food and beverage orders efficiently to ensure timely delivery and accuracy.
- Collaborated with kitchen staff to streamline service during peak hours, improving workflow.
- Trained new servers on menu offerings, service protocols, and cash handling procedures.
Customer Service Representative
Publix
Athens, GA
01.2022 - 05.2023
- Provided accurate product information, assisting customers in making informed purchasing decisions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
Head Cashier
Gondolier Pizza and Italian Restaurant
Dalton, GA
01.2020 - 12.2021
- Collaborated with kitchen staff to ensure timely order processing and accuracy.
- Implemented best practices for cash handling to minimize discrepancies and losses.
- Trained new cashiers on operational procedures and customer interaction standards.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Master of Science - Social Studies Education
University of Georgia
Athens, GA05.2025
Bachelor of Science - Social Studies Education
University of Georgia
Athens, GA05.2024
Skills
- Bilingual Communication (Spanish/English)
- Public Speaking & Group Instruction
- Relationship Management & Rapport Building
- Accurate Record Keeping & Data Entry
- Counseling & Student Advisement
- Conflict Resolution & Problem Solving
- Time Management & Organizational Skills
Certification
Georgia Educator Professional Certificate (T-5)
GACE Certification for History 6-12 and Behavioral Sciences 6-12
Timeline
Head Cashier
Gondolier Pizza and Italian Restaurant
02.2026 - Current
Long Term Substitute Teacher
Pebblebrook High School
07.2025 - 01.2026
Private Tutor
Holistic Education Services
07.2025 - 12.2025
Server/Crew Trainer
Taquerilla La Parilla
08.2023 - 07.2025
Customer Service Representative
Publix
01.2022 - 05.2023
Head Cashier
Gondolier Pizza and Italian Restaurant
01.2020 - 12.2021
Master of Science - Social Studies Education
University of Georgia
Bachelor of Science - Social Studies Education
University of Georgia