Cathy Cubas
Los Angeles,CA
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
9
9
years of professional experience
Work History
Head Cashier
Sprouts Farmer Market
Los Angeles, CA
08.2016 - 02.2025
- Supervised daily cash operations, including opening and closing procedures, cash drawer management, and deposits.
- Answered customer questions and provided store information.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Maintained work area and kept cash drawer organized.
- Distributing breaks and lunches to cashiers, self- checkout host and courtesy clerks in a timely manner
- Trained new team members in cash register operation, stock procedures, and customer services.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Answered phone calls to assist customers with questions and orders.
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Resolved customer complaints and issues, ensuring satisfaction and maintaining store reputation.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Store Lead
The Children's Place
El Cajon, CA
11.2015 - 07.2016
- Provided exceptional customer service to all customers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Conducted daily store operations including opening and closing procedures, cash handling, register operations, and inventory management.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Organized promotional displays and merchandise shelves according to company standards.
- Executed huddles in and out LP topics of the month along with selling behaviors for associates.
Education
High School Diploma -
El Monte High School
El Monte, CA06-1992
Skills
- Customer flow monitoring
- Training and coaching
- Refunds and exchanges
- Stock management
- Cash reconciliation
- Cashier supervision
- Drawer balancing
- Strong communication skills
- Supervising employees
- Problem solving
- Decision making
- Trouble shooting
- Directing and multitasking abilities
- Bilingual (English/Spanish)
- Detail oriented and dependable with time management
Timeline
Head Cashier
Sprouts Farmer Market
08.2016 - 02.2025
Store Lead
The Children's Place
11.2015 - 07.2016
High School Diploma -
El Monte High School
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