Rayna Adames
7108 Sunnybank Dr,TX
Summary
At DFW Oral Surgeons/Paradigm Oral Health, I excelled as a Scheduling Coordinator, leveraging Excel and scheduling platforms to enhance appointment efficiency, which significantly boosted patient satisfaction. My adept problem-solving and interpersonal skills fostered strong relationships with both staff and management, ensuring seamless coordination and communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
DFW Oral Surgeons/Paradigm Oral Health
4421 Long Prairie Rd
07.2022 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
General Manager
Mark Of Excellence
Hurst, TX
07.2021 - 07.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Developed and implemented strategies to increase sales and profitability.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Assistant Manager
Mark Of Excellence
Hurst, TX
09.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Tarrant County College
Skills
- Problem-Solving
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Teamwork and Collaboration
- Verbal and written communication
- Scheduling proficiency
- Effective Multitasking
- Administrative duties
- Patient Scheduling
- Patient Registration
- Documentation And Reporting
- Interpersonal Relationships
- Insurance Verification
- Phone and Email Etiquette
- Customer Service
- Inventory Management
- Coaching and Mentoring
Certification
Certified Medical Assistant
Certified Phlebotomist
BLS Certified
Timeline
Scheduling Coordinator
DFW Oral Surgeons/Paradigm Oral Health
07.2022 - Current
General Manager
Mark Of Excellence
07.2021 - 07.2022
Assistant Manager
Mark Of Excellence
09.2020 - 07.2021
Tarrant County College