Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rayna Adames

7108 Sunnybank Dr,TX

Summary

At DFW Oral Surgeons/Paradigm Oral Health, I excelled as a Scheduling Coordinator, leveraging Excel and scheduling platforms to enhance appointment efficiency, which significantly boosted patient satisfaction. My adept problem-solving and interpersonal skills fostered strong relationships with both staff and management, ensuring seamless coordination and communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Scheduling Coordinator

DFW Oral Surgeons/Paradigm Oral Health
07.2022 - Current
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
  • Assured timely verification of insurance benefits prior to patient procedures or appointments.

General Manager

Mark Of Excellence
07.2021 - 07.2022
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Developed and implemented strategies to increase sales and profitability.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.

Assistant Manager

Mark Of Excellence
09.2020 - 07.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Education

Tarrant County College

Skills

  • Problem-Solving
  • Strong Work Ethic
  • Data Entry
  • Customer relations understanding
  • Teamwork and Collaboration
  • Verbal and written communication
  • Scheduling proficiency
  • Effective Multitasking
  • Administrative duties
  • Patient Scheduling
  • Patient Registration
  • Documentation And Reporting
  • Interpersonal Relationships
  • Insurance Verification
  • Phone and Email Etiquette
  • Customer Service
  • Inventory Management
  • Coaching and Mentoring

Certification

Certified Medical Assistant

Certified Phlebotomist

BLS Certified

Timeline

Scheduling Coordinator

DFW Oral Surgeons/Paradigm Oral Health
07.2022 - Current

General Manager

Mark Of Excellence
07.2021 - 07.2022

Assistant Manager

Mark Of Excellence
09.2020 - 07.2021

Tarrant County College

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Rayna Adames