Rayna Clouse

Temporary position with Ashland Family Practice, providing coverage during a leave of absence

• Assisted patients with appointment scheduling and inquiries, ensuring a positive experience.
• Managed patient records using electronic health record (Athena 2 EHR) systems, maintaining accuracy and confidentiality.
• Used Athena 2 to schedule appointments and had an understanding of core functions
• Answered and directed calls on a multi-line system, handling a large volume of calls daily
• Resolved customer issues by coordinating with medical staff and administrative teams.

• Provided compassionate in-home care and daily living assistance to the client while promoting comfort, safety, and independence.
• Assisted with personal hygiene, bathing, dressing, grooming, mobility support, meal preparation, medication reminders, and light housekeeping.
• Oversaw scheduling and coordination of clients' medical appointments.
• Monitored client health and reported changes to family members or healthcare professionals.
• Administered medications as directed by healthcare professionals, ensuring adherence to prescribed schedules.
• Provided personalized care and companionship to clients in home settings.

• Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
• Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
• Managed patient medical records by accurately documenting information in electronic health record systems
• Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
• Safely disposed of biohazardous waste materials according to established protocols
• Demonstrated empathy and professionalism when dealing with patients from diverse backgrounds or those experiencing distressing situations
• Assisted with patient intake, ensuring accurate information collection and documentation.
• Supported medical staff in preparing examination rooms and sterilizing instruments.

• Kindly and courteously communicated with students, parents, teachers, and other school staff
• Provided exceptional service for up to 600 students and families at a time
• Worked as a team to ensure the quality and delivery of consumables
• Analyzed and balanced daily financial records of incoming and outgoing accounts
• Performed debt collection for outstanding unpaid accounts
• Performed quality control standards of outgoing consumable products
• Cleaned and disinfected surfaces and tools in alignment with health code standards