Hi, I’m
Rayna Graham
Phoenix,AZ
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
10
years of professional experience
Work History
DD'S DISCOUNT RETAIL STORE
Lead Store Protection Specialist (SPS)
08.2023 - Current
Job overview
- Physically walked around the front area observing
- Communicated any possible theft indicators, safety concerns, and problems to management
- Had to memorize and know how to read sir charts and other documents to the store
- Saved thousands of dollars from theft.
Cheba Hut
Lead Bartender
09.2021 - 08.2023
Job overview
- Was responsible for assuring each customer got the proper drink and legal amount of alcohol
- Was responsible for cashing out every transaction and assuring each one received the proper amount of change
- Was also responsible for training employees and organizing special events
- Helped raise thousands of dollars for events
- Created specialty drinks that sell out.
Metro Sportz Bar
Bartender/Server
01.2020 - 09.2021
Job overview
- Was responsible for making and serving all drinks in my section
- Also responsible for keeping track of each tab and assuring each transaction was closed correctly
- Responsible for the end of the night and assured the correct amount of money was there for the night
- Was responsible for opening the store by disarming the alarms and unlocking the safe for that morning's tills.
Waffle House
Cashier/Customer Service
05.2018 - 01.2020
Job overview
- One of my responsibilities was assuring every customer received quick and accurate service
- Adding and taxing each check before cashing each customer out
- Remembering and being able to call out orders correctly.
Circle K
Team Lead/CSR
08.2016 - 05.2018
Job overview
- Assured all customers received quick and efficient service
- Did all the store audits (lottery, cigarettes, liquor, and all other store items)
- Handled all vendor transactions and scanned all items with PDF scanner.
Halloween Warehouse
Picker/Packer/Shipper
03.2014 - 08.2016
Job overview
- Picked the proper quantity of the item based on the item I.D number
- Gathered all order items and packed them in boxes
- Scanned each item with PDF scanner printed label and labeled each box
- Moved each pallet to shrink wrap machine then to weight
- Marked the weight on each pallet
- Moved to be packed on trucks.
Education
College of America
GED
01.2008
Skills
- Cashiering (4 years)
- Warehouse Experience (2 years)
- Bartending (3 years)
- Customer service (10 years)
- Order Picking
- Serving Experience
- Loss Prevention
- Host/Hostess
- Pallet Jack
- POS
- Sales
- Investigative abilities
- Loss prevention strategies
- Crisis situations
- Detail Oriented
- Continuous Improvement
- Critical Thinking
- Effective Communication
- Multitasking Abilities
Personal Information
Title: Customer Service Representative Lead
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Store Protection Specialist (SPS)
DD'S DISCOUNT RETAIL STORE
08.2023 - Current
Lead Bartender
Cheba Hut
09.2021 - 08.2023
Bartender/Server
Metro Sportz Bar
01.2020 - 09.2021
Cashier/Customer Service
Waffle House
05.2018 - 01.2020
Team Lead/CSR
Circle K
08.2016 - 05.2018
Picker/Packer/Shipper
Halloween Warehouse
03.2014 - 08.2016
College of America
GED
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