Rayna Holman
Egg Harbor,NJ
Summary
Results-oriented sales and social media specialist with a proven track record in customer relationship building and exceeding sales targets. Skilled in educating customers on products and services, providing exceptional customer service, and managing social media platforms to increase brand awareness. Eager to leverage my expertise and passion for the cannabis industry to drive sales, enhance customer satisfaction, and contribute to the success of The Botanist.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales, Leasing, & Social Media Specialist
Chapman Auto Group
, NJ
04.2024 - Current
- Utilized TikTok and Facebook to promote products, services and content.
- Devised processes for using research data to identify and capitalize on advertising opportunities.
- Spearheaded creation of social media content.
- Leveraged expert sales and relationship-building abilities to exceed sales quota.
- Employed sales techniques to boost sales and services.
- Adhered to company initiatives and achieved established goals.
- Built everlasting relationships with customers
- Managed customer accounts and relationships through regular follow-up calls.
Tech and Sales Guide
GoDaddy
Remote
11.2023 - 04.2024
- Support existing customers via inbound phone calls
- Help guide customers with technical elements of our systems and products, providing tools and insights to transform their ideas into success
- Using discovery questions, influencing, and relationship building skills to discover customers' needs, and advise customer of needed new products.
- Delivered impactful sales presentations, tailoring messages to suit the unique needs of each client.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Enhanced customer satisfaction by providing timely follow-ups and addressing concerns promptly.
Sales Consultant
Victory Automotive Group
Kingsport, TN
06.2023 - 11.2023
- Adapted quickly to new technologies/systems adopted by the dealership for a more seamless sales experience.
- Managed all customer data securely using a variety of CRMs and DMSs
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Recommended complementary purchases to customers, increasing revenue.
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
B2C Sales Representative
Wayfair
Remote
09.2021 - 06.2023
- Developed and maintained strong working relationships with professionals within assigned territory.
- Boosted client retention rates by fostering strong relationships and addressing concerns promptly.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
Collection Customer Service Representative
AT&T
07.2020 - 09.2021
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Communicated directly with customers to discuss past-due accounts and negotiated payment plans.
- Exceeded monthly targets for both individual collections results and team performance consistently, demonstrating a strong commitment to achieving organizational goals.
- Maintained accurate records of customer interactions, transactions, and comments in the CRM system for timely follow-up actions.
Business Development Representative
Chapman Autogroup
06.2019 - 07.2020
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Met existing customers to review current services and expand sales opportunities.
Customer Coordinator
Matt Blatt Kia
06.2018 - 06.2019
- Coordinated customer relations within the service department of a car dealership
- Greeted customers upon arrival, go over service information, and answer any questions regarding their maintenance with us
- Explain and review invoices with customers, coordinated appointments, and provided an enjoyable customer experience during their visit.
Education
Certificate of Completion - CCL Web Hosting: Customer Service
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ02.2024
High School Diploma -
Egg Harbor Township High School
Egg Harbor, NJ06.2018
Skills
- Proven ability to build rapport with customers, understand their needs, and guide them towards informed purchasing decisions
- Experienced in creating engaging content, managing social media campaigns, and analyzing metrics to optimize results
- Developed and implemented successful social media campaigns to increase brand visibility and drive customer traffic
- Possess a strong understanding of various cannabis products, their effects, and suitable applications
- Eager to learn and stay updated on industry trends and product developments
- Skilled in fostering strong relationships with customers and colleagues to create a positive and collaborative work environment
- Social media expertise
- Multi-tasking
- Sales
- Content scheduling
- Social media digital marketing
- Marketing strategy
Certification
- Driver's License - 7 years
Timeline
Sales, Leasing, & Social Media Specialist
Chapman Auto Group
04.2024 - Current
Tech and Sales Guide
GoDaddy
11.2023 - 04.2024
Sales Consultant
Victory Automotive Group
06.2023 - 11.2023
B2C Sales Representative
Wayfair
09.2021 - 06.2023
Collection Customer Service Representative
AT&T
07.2020 - 09.2021
Business Development Representative
Chapman Autogroup
06.2019 - 07.2020
Customer Coordinator
Matt Blatt Kia
06.2018 - 06.2019
Certificate of Completion - CCL Web Hosting: Customer Service
Maricopa Community Colleges - Rio Salado Community College
High School Diploma -
Egg Harbor Township High School