Sarah Carr
Upscale Japanese Restaurant
Ypsilanti,MI
18
years of professional experience
Detail-oriented and results-driven sales professional with high-end hospitality roots, a Master’s in Quality Management, and a Bachelor’s degree in Hospitality Management. Combines strong retail expertise with a deep commitment to customer care and a proven track record of consistently driving revenue and exceeding performance benchmarks. Highly skilled in consultative selling, client relationship building, and maintaining flawless compliance protocols.
Work History
Server (5 Years during Undergraduate)
- Delivered premium hospitality and consultative service in a high-volume, fine-dining environment.
- Maintained strict legal compliance by executing rigorous regulatory age and credential verification protocols.
- Successfully utilized suggestive selling techniques to consistently maximize check averages and upsell premium menu items.
- Managed daily financial compliance, accurately executing opening and closing till balance workflows.
Sales Associate
- Engaged proactively with customers to identify personal care needs and deliver tailored product demonstrations.
- Maintained high energy on the sales floor, consistently exceeding weekly retail sales benchmarks.
Front-End Associate & Cashier
- Provided welcoming, high-quality customer service at the front of the store and managed efficient checkout lines.
- Accurately processed cash, card, and digital transactions while maintaining an organized point-of-sale area.
Full-Time Caregiver
17 Years 9 Months- Demonstrated a deep commitment to care and empathy while acting as a primary advocate for client health and wellness needs.
- Managed complex healthcare logistics, including specialist scheduling, insurance resolutions, and precise dosing adjustments.
- Maintained meticulous, error-free documentation and historical data tracking.
Education
Master of Science - Quality Management
Focus areas included process optimization, quality standards, and strict operational protocol adherence.
Bachelor of Science - Hotel and Restaurant Management, Management
- Graduated Cum Laude
- Focus areas included upscale guest relations, high-end hospitality standards, and business management fundamentals.
Skills
Product Knowledge & Education: Quickly assimilates technical product specifications and diverse menus to provide clear
accessible guidance and help consumers make informed purchasing decisions.
Customer Care & Consultation: Active listening to understand specific consumer needs and provide tailored recommendations.
Sales & Upselling: Proven ability to build rapport and consistently exceed retail sales metrics.
Quality Assurance & Compliance: Rigorous process execution and meticulous attention to legal and verification standards.
Cash Management & Financial Accuracy: Experienced in high-volume
secure cash transactions
point-of-sale (POS) terminal operations
and strict adherence to opening/closing till balancing protocols to maintain a zero-variance standard.
Timeline
Full-Time Caregiver
01.2009 - CurrentRead More
Eastern Michigan University
Bachelor of Science from Hotel and Restaurant Management, Management
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Eastern Michigan University, School of Engineering Technology
Master of Science from Quality Management
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Front-End Associate & Cashier
Award-Winning Nonprofit Thrift Store
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Sales Associate
The Body Shop
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Server (5 Years during Undergraduate)
Upscale Japanese Restaurant
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