Rayna Monroe
Chicago,IL
Summary
28 Years of experience in high volume hospitality environments. I am quite organized with a keen attention to detail. My ability to provide a friendly and efficient experience for patrons allows for a great sense of loyalty and regular visits
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender/Server
Cooper’s Hawk Winery and Restaurants
11.2013 - Current
- Creates positive guest connections by providing attentive and friendly service
- Serves delicious food from the chef inspired menu
- Promotes the Wine Club using knowledge of the excellent variety of wines offered
- Participates in team-based service
Accounting Operations Manager
Maggiano’s Little Italy
Indianapolis, Indiana
01.2014 - 05.2016
- Managed accounting, personnel files, payroll, office training, and administrative responsibilities
- Prepared inventory reports and P&L statements on a weekly basis
- Analyzed the cost of sales, labor, and expense budget daily
- Generated and audited wage and hour reports
- Oversaw and coached thirty teammates per day
- Maintained computerized sales systems and takes lead in correcting computer malfunctions
Accounting Operations Assistant
Maggiano’s Little Italy
Saint Louis, Missouri
12.2013 - 01.2014
- Accountable for daily sales reporting
- Reconciled daily cash, banquet operations, and house accounts
- Responsible for petty cash accounting
- Coded invoices to correct accounting categories
Server/Developer
Maggiano’s Little Italy
Saint Louis, Missouri
05.2010 - 12.2013
- Welcomed and trained new employees
- Assisted managers in overseeing the success of each shift
- Executed prompt service to guarantee guest satisfaction
Front of House Supervisor/Training Coordinator/Bartender
Brio Tuscan Grille
Saint Louis, Missouri
10.2003 - 03.2011
- Inputted restaurant invoices in the MAS 200 accounting system
- Managed the daily financial deposits for the 2nd busiest restaurant in the company
- Assisted with product inventory audits with attention to detail
- Developed and coached more than sixty employees
- Oversaw daily food and beverage operations during high times of volume
- Engaged with patrons while serving a variety of food and beverage
Education
Bachelor of Science - Accounting
University of Missouri – Saint Louis
MO05.2010
Bachelor of Science - Hospitality And Restaurant Administration
Missouri State University
Springfield, MO05.2003
Skills
Anticipating guest needs
Engaging personality
Relationship building
Multitasking
Salesmanship
Reliability
Certification
ServSafe Food Handling Certificate
ServSafe Alcohol Certificate
Timeline
Accounting Operations Manager
Maggiano’s Little Italy
01.2014 - 05.2016
Accounting Operations Assistant
Maggiano’s Little Italy
12.2013 - 01.2014
Bartender/Server
Cooper’s Hawk Winery and Restaurants
11.2013 - Current
Server/Developer
Maggiano’s Little Italy
05.2010 - 12.2013
Front of House Supervisor/Training Coordinator/Bartender
Brio Tuscan Grille
10.2003 - 03.2011
Bachelor of Science - Accounting
University of Missouri – Saint Louis
Bachelor of Science - Hospitality And Restaurant Administration
Missouri State University