Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rayna Robinson

Myrtle Beach,SC

Summary

Dynamic Supervisor at Hard Rock International with a proven track record in enhancing team productivity and customer satisfaction. Skilled in training and mentoring, I implemented efficient workflows and safety protocols, significantly reducing employee turnover. My strategic planning and problem-solving abilities fostered a collaborative environment, driving operational excellence and employee engagement.

Overview

25
25
years of professional experience

Work History

Supervisor

Hard Rock International
04.2000 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Education

High School Diploma -

Morristown High School
Morristown, NJ
06.1993

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Strategic planning
  • Inventory control
  • Staff development
  • Staff discipline
  • Team building
  • Operations management
  • Schedule development
  • Policy enforcement
  • Inventory oversight
  • Expectation setting
  • Employee development
  • Department organization
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Multitasking
  • Time management
  • Effective communication
  • Adaptability and flexibility
  • Active listening
  • Professionalism
  • Self motivation
  • Reliability
  • Task prioritization
  • Time management abilities
  • Team collaboration
  • Teamwork
  • Team leadership

Timeline

Supervisor

Hard Rock International
04.2000 - Current

High School Diploma -

Morristown High School
Rayna Robinson