Rayna Rogers
Las Vegas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Remote)
Optum
Las Vegas, NV
03.2026 - Current
- Analyzed feedback data to identify trends, driving service enhancements and operational improvements.
- Monitored performance metrics regularly, adjusting approaches to achieve consistent quality outcomes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Maternal Health Advocate (Remote)
United Health Care
Las Vegas, NV
04.2017 - 03.2026
- Acting as a knowledgeable resource for members seeking information about community resources and support services available to them in their pregnancy journey.
- Deliver exceptional service by attentively listening to members needs and proactively offering tailored solutions.
- Collaborate with colleagues to refine processes, aiming to elevate member satisfaction levels consistently.
- Ensuring timely and professional communication across calls and emails.
Patient Care Coordinator - Continuity Of Care
United Health Care
Las Vegas, NV
01.2003 - 04.2017
- Input referrals, prior auth and schedule patient appointments
- Retrieve pertinent information for case managers (RN) and doctors as well as planning for the patient Care plan and follow up
- Process orders, order DME equipment for patients
- Filing, medical records and print films
- Insurance verification, Auditing and answer multi-lines from patients with questions about insurance coverage
Medical Assistant
Dr. Montoya & Dr. Kelley - Obstetrics & Gynecology
Las Vegas, NV
02.2000 - 12.2002
- Facilitated the scheduling and coordination of patient appointments, maintaining efficient workflow in a high-volume medical environment.
- Addressed and resolved a wide range of patient inquiries, ensuring satisfaction and continuity of care.
- Supported financial aspects of patient care by verifying insurance, as well as accurately billing and coding, enhancing record-keeping accuracy.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Education
High School Diploma - General Studies
Chaparral High School
Las Vegas, NV01-1994
Skills
- Active listening
- Critical thinking
- Customer service
- Data entry
- Call center experience
- Microsoft Excel
Certification
- Certified Dental Assisting | Department of Air Force and Veterans Affairs | 1996
- Certified Medical Assisting | Las Vegas Medical Careers | 1999
Timeline
Customer Service Representative (Remote)
Optum
03.2026 - Current
Maternal Health Advocate (Remote)
United Health Care
04.2017 - 03.2026
Patient Care Coordinator - Continuity Of Care
United Health Care
01.2003 - 04.2017
Medical Assistant
Dr. Montoya & Dr. Kelley - Obstetrics & Gynecology
02.2000 - 12.2002
High School Diploma - General Studies
Chaparral High School