RAYNA SOTO
Santa Ana,CA
Summary
Dynamic and dedicated professional with a proven track record at Town and Country Manor, excelling in customer order management and cash management. Recognized for delivering exceptional dining experiences and training new staff, while maintaining a positive demeanor that fosters customer loyalty and satisfaction.
Overview
7
7
years of professional experience
Work History
Food Server
Town and Country Manor
08.2020 - 08.2022
- Delivered exceptional dining experiences through attentive service and customer engagement.
- Coordinated food orders with kitchen staff to ensure timely and accurate delivery.
- Assisted in training new servers on menu offerings and best service practices.
- Maintained cleanliness and organization of dining area to enhance guest satisfaction.
Sales Associate
MetroPCS Corporate Store
03.2020 - 06.2020
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained visual merchandising standards to attract customers and promote sales.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Cashier
Aloha Hawaiian BBQ
02.2018 - 06.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained clean and organized checkout areas to enhance customer experience.
- Assisted in training new cashiers on register operations and customer service protocols.
- Resolved customer inquiries and complaints promptly to ensure satisfaction.
Warehouse General Laborer
BROTHERS DESSERTS
03.2018 - 05.2018
- Operated forklifts and pallet jacks to efficiently transport materials within warehouse.
- Organized inventory by labeling and categorizing products for easy access and retrieval.
- Conducted regular inspections of equipment to ensure proper functioning and safety compliance.
- Assisted in loading and unloading shipments, maintaining accuracy in product counts.
Cashier
Dollar General Market
01.2018 - 03.2018
- Collaborated with team members to streamline checkout processes during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Waitress Trainee
JOHNNYS BURGERS
01.2016 - 10.2017
- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Assisted with order taking and ensured accuracy in food and beverage delivery.
- Collaborated with kitchen staff to maintain efficient workflow during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- WORKED DRIVE-THRU
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- COUNT REGISTERS AFTER EVERY SHIFT FOR PROPER MONEY BEING SPENT AND KEPT INN REGISTERS
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Education
High School Diploma -
Santa Ana College School of Continuing Education 2900 W Edin
2900 W EDINGER SANTA ANA CA 01-2026
Skills
- Cash management
- Safe food handling
- Positive professional demeanor
- Customer order management
Timeline
Food Server
Town and Country Manor
08.2020 - 08.2022
Sales Associate
MetroPCS Corporate Store
03.2020 - 06.2020
Warehouse General Laborer
BROTHERS DESSERTS
03.2018 - 05.2018
Cashier
Aloha Hawaiian BBQ
02.2018 - 06.2019
Cashier
Dollar General Market
01.2018 - 03.2018
Waitress Trainee
JOHNNYS BURGERS
01.2016 - 10.2017
High School Diploma -
Santa Ana College School of Continuing Education 2900 W Edin
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