Rayna Taylor-Manuel
The Woodlands,TX
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Administrative Specialist
Spoiled Rotten Events
06.2018 - 07.2023
- Answered phone calls and responded to inquiries from customers, vendors, and other external contacts.
- Assisted management with special projects to complete all tasks by deadlines.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained office calendars to track important dates and deadlines.
- Maintained databases and contact lists to keep important contact information accurate and up to date.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
Secretary to Dean of Business
Wiley College
01.2013 - 05.2015
- Managed over 45 calls daily.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Offered technical support and troubleshot issues to enhance office productivity.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Screened visitors and issued badges to maintain safety and security.
Education
BBA - Management
Wiley College
Marshall, TX2018
Skills
- Working knowledge of Microsoft Word, Access, and Excel
- Ability to learn customized computer programs
- Inbound Phone Call Handling
- Administrative Leadership
- Departmental Rapport
- Mathematical Reasoning
Timeline
Administrative Specialist
Spoiled Rotten Events
06.2018 - 07.2023
Secretary to Dean of Business
Wiley College
01.2013 - 05.2015
BBA - Management
Wiley College
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