Priscilla Casco
Haverhill,MA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Administrative Specialist
The Home for Little Wanderers
05.2023 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
Administrative Assistant
Lowell Comprehensive Treatment Centers
10.2022 - 05.2023
- Perform general administrative task assigned in accordance with office procedures
- Answer inbound calls
- Operate the front desk duties
- Sort, organize and maintain office records
- Assist with new patient enrollments
- Assist with various insurance/billing reports as necessary
- Assist with patient drug testing procedures
- Operate multiple applications, databases, and computer programs.
Customer service representative
FH cann & Associates
12.2021 - 10.2022
- Answer inbound calls and make outbound calls to students and parents
- Answer inbound chat communication from students and parents
- Operate multiple applications, databases, and computer programs
- Offer superior customer service.
Teacher Assistant
Next Generation children's center
09.2020 - 11.2020
- Assist in establishing a positive learning environment and respond to the individual needs of students
- Provide one on one attention to Individual Education Plan (IEP)
- Support the value of education and keeping students engaged
- Communicate effectively
- React to change proactively, always stay calm and collected during stressful situations.
Managed Care Coordinator
MJHS
08.2017 - 06.2019
- Conduct monthly outbound care calls to members and run a script
- Answer high volume of inbound calls from members to resolve issues
- Consistently provides beneficiaries, providers, and internal staff with exceptional customer service
- Work with patients and family members to provide effective and efficient service coordination
- Maintains logs and other databases regarding utilization management and care coordination
- Accurate and timely documentation in company database of member activities and interventions
- Assist patients in scheduling appointments and accessing community resources
- Collaborate with local hospitals and facilities to encourage sharing of patient information to facilitate appropriate care coordination and continuity of care.
Education
Skills
- Strong knowledge of effective customer-service handling skills along with great people management background
- Proficient in Microsoft Office Suite: Word, Excel, Access, PowerPoint, Outlook Express
- Critical thinker
- Excellent communication skills
- Energetic and organized
- Issue resolution
- Outstanding interpersonal skills
- Proven leadership abilities
- Quick learner
- Self-starter with professional manner
- Strong verbal communication
- Team leadership skills
Languages
Spanish
Full Professional
Timeline
Administrative Specialist
The Home for Little Wanderers
05.2023 - Current
Administrative Assistant
Lowell Comprehensive Treatment Centers
10.2022 - 05.2023
Customer service representative
FH cann & Associates
12.2021 - 10.2022
Teacher Assistant
Next Generation children's center
09.2020 - 11.2020
Managed Care Coordinator
MJHS
08.2017 - 06.2019
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