Rayna Wilson
Akron,OH
Summary
Dynamic leader with proven expertise in store operations and team management honed at Speedway Gas Station. Excelled in optimizing staff performance and customer satisfaction, achieving a loyal clientele through exceptional service and efficient operations. Skilled in cash management and problem-solving, I consistently drive sales and reduce shrinkage, demonstrating a commitment to excellence and a results-driven approach.
Overview
16
16
years of professional experience
Work History
Assistance Store Leader
Speedway Gas Station
Akron, OH
08.2008 - Current
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Planned optimal workflow through successful scheduling and task delegation.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Undergraduate -
The University of Akron
Akron, OHAssociate Of Applied Science - Massage Therapy
Ohio College of Massotherapy
Akron, OH12.2011
Skills
- Store safety
- Store operations
- Team Management
- Promotions planning
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Friendly and Positive
- Customer experience management
- Cash Management
- Store Opening and Closing
- Employee Training
- Delegating Work
- Supply Ordering
- Employee Coaching
- Employee Terminations
- Loss Prevention
- Friendly and Helpful
- Time Management
- Reliable and Responsible
- Attention to Detail
- Customer Assistance
- Strong Communication and Interpersonal Skills
- Problem-solving abilities
- Multitasking
- Cash Handling
- Cash Register Operation
- Safety and Cleanliness Standards
- Purchase Orders
- Engaging with Diverse Customers
- Building Customer Loyalty
Timeline
Assistance Store Leader
Speedway Gas Station
08.2008 - Current
Undergraduate -
The University of Akron
Associate Of Applied Science - Massage Therapy
Ohio College of Massotherapy