Raynard Barrett
Menasha,WI
Summary
Dedicated and results-driven Team Lead with hands-on experience leading teams in fast-paced car wash operations and developing employees to maintain high service standards. Skilled in team leadership, employee training, recruiting, customer service, sales, scheduling, equipment operations, and administrative support. Recognized for reliability, strong work ethic, attention to detail, and the ability to resolve customer concerns while maintaining efficient daily operations. Experienced in supporting business performance, safety compliance, equipment functionality, and continuous improvement while seeking opportunities to expand leadership responsibilities.
Overview
1
1
year of professional experience
Work History
Team Leader
Club Car Wash
Appleton, WI
10.2025 - 09.2026
- Create and maintain a positive, team-oriented work environment that promotes teamwork, accountability, and strong customer service.
- Lead a team of 3–4 employees during daily operations to maintain efficient workflow and consistent service quality.
- Attract, recruit, train, and develop attendants, key holders, and assistant general managers.
- Train and coach new employees on customer service, operational procedures, safety standards, and company expectations.
- Assist customers throughout the car wash process and resolve questions or concerns promptly to maintain customer satisfaction.
- Drive membership sales and support team performance toward conversion and membership growth goals.
- Operate and monitor car wash equipment to ensure safe, effective, and reliable operations.
- Perform preventive maintenance and basic repairs on equipment to help minimize operational disruptions.
- Manage chemical inventory and monitor equipment functionality to support daily operations.
- Assist with scheduling, labor management, and controlling labor costs to meet business needs.
- Perform administrative duties, including scheduling, employee relations, disciplinary action, and life-cycle recruiting.
- Maintain cleanliness and organization of the facility, including tunnels, vacuum areas, workstations, and surrounding areas.
- Ensure compliance with legal requirements, company policies, operational procedures, and safety standards.
- Ensure safety and security are emphasized, practiced, and periodically reviewed while training employees on appropriate responses.
- Continuously identify opportunities to improve business operations, customer experience, team performance, and overall efficiency.
- Meet business goals and KPIs related to conversion rates, churn, Google Reviews, P&L, and labor hours.
- Work effectively in a fast-paced environment while managing multiple responsibilities and supporting team members as needed.
- Recognized as Employee of the Month (January 2026) for excellence in speed, quality, reliability, and customer service.
Education
Technical Diploma -
Fox Valley Technical College
Appleton, WI05.2027
High School Diploma -
Munro College
Jamaica06.2025
Skills
Leadership & Management: Team Leadership, Team Management, Employee Training, Employee Development, Recruiting, Employee Relations
Operations: Scheduling, Labor Management, Inventory Management, Equipment Operations, Preventive Maintenance, Safety Compliance, Operational Standards
Customer & Sales: Customer Service, Sales, Membership Sales, Conflict Resolution, Customer Issue Resolution
Professional: Communication, Time Management, Problem Solving, Attention to Detail, Multitasking, Teamwork, Basic Math, Outdoor Work
Timeline
Team Leader
Club Car Wash
10.2025 - 09.2026
Technical Diploma -
Fox Valley Technical College
High School Diploma -
Munro College