RAYNE ODUM
Canal Winchester,USA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
12
12
years of professional experience
Work History
Bar Manager
Texas Roadhouse
Reynoldsburg, OH
11.2022 - Current
- Trained and mentored new bartenders, resulting in improved staff performance and overall team collaboration.
- Assisted in marketing efforts for the establishment by creating engaging social media content featuring signature cocktails and promotions.
- Enhanced guest experience by providing exceptional service and maintaining a clean, welcoming environment.
- Collaborated with the kitchen team to develop successful food pairings for featured drinks, enhancing the guest dining experience.
- Managed cash handling procedures to ensure accurate reporting and reduce discrepancies.
- Raised customer satisfaction scores by addressing concerns promptly and professionally.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Ensured compliance with all local, state, and federal laws regarding alcohol service while effectively preventing overconsumption among patrons.
- Consistently met sales goals through upselling techniques and promoting specialty cocktails.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Addressed customer complaints and inquiries to verify satisfaction.
- Engaged in suggestive selling and other sales techniques.
- Monitored dining room and bar areas for signs of overcrowding.
Senior Relationship Banker
First Commonwealth Bank
Columbus, OH
07.2024 - 12.2025
- Assisted in daily operations to support team objectives. Coordinated schedules and resources to facilitate project completion. Provided administrative support to enhance workflow efficiency.
- Facilitated appointment scheduling processes to ensure timely and effective communication with clients.
- Cultivated customer engagement strategies to enhance brand loyalty.
- Managed documentation and verification for account opening to ensure compliance and efficiency.
- Managed cash transactions and reconciled daily financial records to support operational efficiency.
- Assisted in executing promotional campaigns to enhance brand visibility. Supported team members in achieving project milestones through effective communication. Contributed to the organization of events to promote products and services.
Inbound Sales Representative
VXI Global
Canton, OH
03.2018 - 10.2022
- Achieved seamless transition to hybrid and remote work models, resulting in improved team engagement. Enhanced operational efficiency through effective management of remote collaboration tools. Drove initiatives that increased employee satisfaction in flexible work arrangements.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Boosted customer satisfaction by addressing and resolving inbound sales inquiries promptly and professionally.
- Assisted customers with troubleshooting issues related to their purchases, demonstrating exceptional problem-solving skills and empathy towards their concerns.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
STNA
Ohio Living Rockynol
Akron, OH
04.2014 - 10.2018
- Conducted comprehensive charting updates after each shift, maintaining thorough records of patient care and progress.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Assisted patients in daily activities, promoting their independence and dignity.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Conducted regular safety checks on patient rooms, addressing potential hazards immediately.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
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Medina Senior High School
Medina, OHSkills
- Operations
- Staff leadership
- Remote
- Reliability
- Problem-solving skills
- Data entry
- HIPAA compliance
- Scheduling
- Upselling techniques
- Customer service / support
- Excellent communication
- Day to day Operations
Accomplishments
- I have passed everyone of my secret shops with 100%
- Employee Of The Month
- Outstanding Blast Reports
- Legendary Worker
- Completed manager training program
Timeline
Senior Relationship Banker
First Commonwealth Bank
07.2024 - 12.2025
Bar Manager
Texas Roadhouse
11.2022 - Current
Inbound Sales Representative
VXI Global
03.2018 - 10.2022
STNA
Ohio Living Rockynol
04.2014 - 10.2018
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Medina Senior High School