Rayne Tuer
Anchorage,AK
Summary
Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Member Service Representative
Pinellas Federal Credit Union
Saint Petersburg , FL
06.2023 - 02.2025
- Referred complex issues to management for resolution.
- Processed loan applications and documented loan decisions according to policy requirements.
- Greeted customers in a friendly and professional manner.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Researched complex issues related to accounts or services provided by the organization.
- Maintained accurate records of member interactions and transactions.
- Followed up with customers after their interaction with the organization's services.
- Ensured compliance with applicable laws and regulations related to banking operations.
- Responded promptly to emails from members seeking assistance.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Processed cash and check deposits every day.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Collections Agent
Family First Credit Union
Saginaw, Michigan
11.2022 - 06.2023
- Identified opportunities for process improvement within the collections department.
- Identified opportunities for improved efficiency in the collections process.
- Researched customer accounts for any discrepancies or outstanding payments.
- Adhered to all applicable laws, regulations, and company policies.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Drafted correspondence to customers regarding overdue accounts and payment arrangements.
- Monitored customer accounts for changes in financial status or contact information.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Maintained accurate records of collection activities in database system.
Member Service Specialist
Family First Credit Union
Saginaw, MI
05.2022 - 06.2023
- Maintained accurate records of all transactions according to established procedures.
- Reviewed applications submitted by prospective members for completeness and accuracy prior to approval.
- Participated in community events promoting the branch's services to potential customers.
- Provided technical support related to online banking systems as needed.
- Explained various types of accounts available to customers in order to meet their individual needs.
- Trained new employees on bank policies and procedures related to member services roles.
- Responded promptly to emails from members requesting assistance with banking products or services.
- Assisted members with account opening processes, loan applications, and other banking services.
- Researched discrepancies on member accounts and resolved issues promptly and accurately.
- Recognized opportunities for process improvements that would lead to increased efficiency in operations.
- Processed cash withdrawals and deposits including checks for accuracy before posting them into the system.
- Handled incoming phone calls from members regarding account balances or transactions.
- Cross-sold products such as credit cards, loans, accounts, investments, insurance policies and other financial services.
- Provided exceptional customer service to members and guests by answering inquiries, resolving complaints, and providing information in a timely manner.
Teller
Family First Credit Union
Saginaw, MI
10.2020 - 06.2023
- Verified customers' identification to ensure compliance with laws and regulations.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained account information to customers in detail as needed.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Performed daily reconciliation of teller drawer within established limits.
- Explained the features of various banking products available to customers.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Followed up on requests from customers in a timely manner.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Assisted customers in opening new accounts and completing required paperwork.
- Provided exceptional customer service while accurately processing routine transactions.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Balanced cash drawers on a daily basis.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
Assistant Teller Supervisor
Family First Credit Union
Saginaw, MI
06.2021 - 05.2022
- Identified opportunities for cross-selling additional products and services.
- Resolved customer complaints in a timely manner.
- Investigated unusual transactions or activities that may be suspicious in nature.
- Ensured adherence to banking regulations and internal controls.
- Performed regular audits of teller transactions, identifying discrepancies or errors.
- Coordinated the ordering of supplies needed by the branch office.
- Initiated corrective action when necessary due to unsatisfactory performance or violation of policy or procedure.
- Provided coaching and feedback to staff on performance.
- Monitored daily cash operations and ensured compliance with all policies and procedures.
- Interacted with customers regarding their banking needs while providing excellent customer service.
- Oversaw cash handling activities, including ordering cash from the vault and preparing shipments for the Federal Reserve.
- Supplied tellers with coin and currency.
Cashier
Country Drugs
Bay City, Michigan
10.2020 - 05.2021
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted and balanced cashier drawers.
Grocery Replenishment Specialist
Meijer
Saginaw, MI
09.2019 - 05.2020
- Communicated with store personnel regarding product availability, delivery dates, and backorder status.
- Created purchase orders for out-of-stock items and tracked them through delivery.
- Worked closely with store management team to identify areas needing additional merchandise or restocking.
- Maintained accurate inventory levels and replenished stock as needed.
- Conducted regular audits of shelf conditions in order to maintain quality standards for customers.
- Provided training and guidance to other members of the team on merchandising techniques and best practices.
- Resolved issues related to incorrect product placement or damaged goods.
- Managed daily stocking and backroom organization tasks.
- Participated in weekly meetings with Store Managers to discuss upcoming promotions or events.
- Used balers and pallet jacks in stockroom and on sales floor.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Reviewed tags on product shelves and made requested pricing changes.
- Answered questions and inquiries per shift regarding products, prices, and availability.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
Package Handler
FedEx
Saginaw, Michigan
04.2019 - 07.2019
- Assisted in training new employees on package handling processes.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Labeled parcels accurately according to company guidelines.
- Organized packages according to type, size, destination, and other specifications.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Collaborated with team members on tasks such as sorting mail into designated bins.
- Inspected packages for damages or defects and recorded any issues found.
- Resolved conveyor system issues by clearing jams and blockages.
- Assisted in loading delivery trucks with prepared packages.
Education
Associate of Science - Psychology
Delta College
Bay City, MI12-2024
Bachelor of Technology - Cyber Security
University of Alaska Anchorage
Anchorage, AKSkills
- Member correspondence
- Membership renewals
- Trade policy
- Dispute resolution
- Member onboarding
- Banking
- Document processing
- Service upselling
- Financial transactions
- Customer service
- Member account management
- Client education
- Relationship building
- Point-of-sale system
Timeline
Member Service Representative
Pinellas Federal Credit Union
06.2023 - 02.2025
Collections Agent
Family First Credit Union
11.2022 - 06.2023
Member Service Specialist
Family First Credit Union
05.2022 - 06.2023
Assistant Teller Supervisor
Family First Credit Union
06.2021 - 05.2022
Teller
Family First Credit Union
10.2020 - 06.2023
Cashier
Country Drugs
10.2020 - 05.2021
Grocery Replenishment Specialist
Meijer
09.2019 - 05.2020
Package Handler
FedEx
04.2019 - 07.2019
Associate of Science - Psychology
Delta College
Bachelor of Technology - Cyber Security
University of Alaska Anchorage