Summary
Overview
Work History
Education
Skills
Accomplishments
College athlete
Timeline
Generic

Rayneal Mitchell

Overland Park,KS

Summary

Dynamic and engaging professional with a proven track record at Another Broken Egg Cafe, excelling in customer service and suggestive selling. Adept at conflict resolution and cash handling, I thrive in fast-paced environments, ensuring customer satisfaction while maintaining high safety standards. Passionate about building relationships and enhancing the guest experience.

Overview

8
8
years of professional experience

Work History

Bartender

Another Broken Egg Cafe
Overland Park, KS
08.2023 - Current
  • Attended regular training sessions to stay updated on new products or trends.
  • Processed payments accurately and efficiently with POS system.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Assisted in setting up the bar for service shift.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Performed opening and closing duties including restocking supplies.
  • Resolved customer complaints in a professional manner.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Developed good working relationships with fellow employees through effective communication.
  • Provided drink suggestions to customers based on their preferences.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Greeted customers and provided excellent customer service.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Greeted guests with friendliness and professionalism.
  • Effectively multitasked within fast-paced environment.
  • Greeted frequent visitors by name and explained new promotions.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Customer Service Representative

Nations Benefits
Overland Park, KS
11.2022 - 07.2023
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Developed positive relationships with customers through friendly interactions.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided accurate information about products and services to customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries via phone, email, and chat.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Certified Lifeguard

City of Lenexa
Lenexa, KS
05.2017 - 12.2021
  • Completed routine safety training and instructed patrons to follow safety rules.
  • Maintained neat and clean pool area and clean water.
  • Monitored behaviors for safety violations and took steps to prevent further violations.
  • Optimized customer service by resolving issues quickly and with courteous demeanor.
  • Reminded patrons to walk carefully and avoid running around or near pool edges to prevent falls.
  • Logged chemical readings to keep pool water at safe levels and avoid potential illness among patrons.
  • Participated in monthly training courses to stay up-to-date in water rescue techniques.
  • Identified emergency situations or potential drownings and entered water for lifesaving measures.

Education

Bachelor of Arts -

Elmhurst College
Elmhurst, IL
05.2023

High School Diploma -

De Soto High School
De Soto, KS
05.2016

Skills

  • Swimming Lessons
  • Pool Policies Enforcement
  • Full Safety Compliance
  • Water Sampling
  • Teamwork and Collaboration
  • Calm Under Pressure
  • Decision Making
  • Rules Enforcement
  • CPR Certified
  • Water Rescue Procedures
  • Relationship Building
  • Heavy Lifting
  • Customer service
  • Cash handling
  • Conflict resolution
  • Strong multitasking
  • Team player attitude
  • Highly reliable
  • Customer service expertise
  • Engaging personality
  • Point of sale systems
  • New hire training
  • Suggestive selling
  • Sales expertise
  • Marketing and sales experience
  • Data entry
  • Product knowledge
  • Problem-solving
  • Call center experience
  • Computer proficiency
  • Inbound and outbound calling
  • Customer relations
  • Typing proficiency
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Adaptive team player
  • Critical thinking
  • Microsoft Excel
  • Call center procedures
  • Scheduling

Accomplishments

  • Lead instructor for swim classes comprised of new swimmers at various stages.
  • Meet all deadlines and improve workflow with strong team collaboration.
  • Was a leader on my track team, leading most practices and keeping my team on the same page during runs, and lifts.
  • Active trainer at Another Broken egg cafe - Training mostly all new hires at the bar, and on the floor as a server.

College athlete

  • I ran track at Elmhurst University for 3 years, so I'm very familiar with time management, hard work, and discipline.

Timeline

Bartender

Another Broken Egg Cafe
08.2023 - Current

Customer Service Representative

Nations Benefits
11.2022 - 07.2023

Certified Lifeguard

City of Lenexa
05.2017 - 12.2021

Bachelor of Arts -

Elmhurst College

High School Diploma -

De Soto High School

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Rayneal Mitchell