Raynell Scott

Responded promptly to alarms and incidents, ensuring swift resolution of security issues.

Collaborated with law enforcement or EMT during emergencies to provide critical support.

Maintained detailed logs of daily activities and incidents for accurate reporting.

Implemented security protocols to enhance safety measures across premises.

Delivered excellent customer service by addressing inquiries quickly and efficiently.

Attended training sessions on security protocols, procedures, and equipment operation.

Assisted in maintaining a secure environment for customers, employees, and visitors on duty.

Promote the college/campus to visitors.

Respond to general inquiries about on-campus events.

Supervise admissions student-workers assigned to the front desk/tours

Inform visitors, prospective students, and families about distinctive features of college/campus; remain up-to date with the Admissions positioning of the college.

Represent the college as a public-facing ambassador, maintaining a welcoming, warm, helpful attitude. Act as liaison between faculty/staff and admissions team. Be sensitive to visitors with diverse needs/abilities. Other Duties as assigned.

Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points.

Prevent losses and damage by reporting irregularities, informing violators of policy and procedures, and maintaining access control

Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.

Ensure the security, safety, and well-being of all personnel, visitors, and the premises

Report suspicious activity, criminal behavior, and security breaches.

Provide excellent customer service

Displayed strong telephone etiquette and effectively handled difficult calls.

Facilitated communication between departments to enhance collaboration and project alignment.

Conducted research into customer needs and preferences in order to develop solutions that meet their requirements.

Supervised entry-level cleaners to ensure cleanliness and sanitization of NYC MTA facilities.

Prepared and processed work orders for efficient station cleaning assignments.

Maintained inventory of supplies and distributed materials to staff members.

Coordinated maintenance and repair activities for department equipment.

Delivered exceptional customer service to NYC transit riders, addressing inquiries and concerns.