RAYNEN BUTLER

• Lead, coach, and develop a team of 4 sales professionals in a high-volume retail environment.

• Manage a store serving approximately 1,800–2,000 customer visits each month, exceeding 2,300 during major product launches.

• Led the #1 store in the district, achieving 100.1% store attainment on June 20, 2025.

• Consistently exceed sales and customer experience goals, earning multiple performance bonuses and recognition awards.

• Train new employees on sales techniques, technology solutions, and customer engagement.

• Resolve escalated customer concerns while building long-term customer loyalty.

• Create personalized technology solutions by understanding customer needs and recommending the right products and services.

• Provided positive first impressions to welcome existing new customers
• Maintained cleanliness and organization of store environment to meet health and safety standards.
• Monitored product quality and presentation, ensuring adherence to Carvel's brand standards at all times.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

• Maintained clean, trash-free workspaces to maximize productivity and safety.
• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Learned other teammates' work tasks to train as backup.
• Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.