Raynesha Lyles
Rochester
Summary
Detail-oriented professional with experience in insurance and mortgage underwriting, skilled in risk assessment and compliance. Known for strong relationship management and effective communication, contributing to timely issue resolution and increased client trust.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Insurance Representative
AAA
Grosse Pointe
04.2025 - Current
- Assisted clients in selecting appropriate insurance coverage options.
- Explained policy details and benefits to prospective customers.
- Managed customer inquiries and resolved policy-related issues efficiently.
- Conducted policy reviews to ensure compliance with regulations.
- Collaborated with underwriters to assess risk and determine premiums.
- Educated clients on claims processes and documentation requirements.
- Maintained accurate records of client interactions and transactions.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Provided ongoing support to clients for policy renewals and updates.
Mortgage Underwriter
United Wholesale Mortgage
Pontiac
01.2025 - 04.2025
- Evaluated mortgage applications for compliance with lending guidelines and policies.
- Reviewed credit reports to assess borrower risk and determine eligibility.
- Analyzed financial documents to verify income and asset information.
- Collaborated with loan officers to clarify borrower details and resolve discrepancies.
- Utilized underwriting software to streamline application processing and documentation.
- Communicated decisions effectively to loan processors and management teams.
- Maintained up-to-date knowledge of industry regulations and best practices.
Licensed Insurance Agent
Allstate Corp
Sterling Heights
04.2024 - 12.2024
- Developed client relationships to understand insurance needs and preferences.
- Presented insurance options tailored to individual client situations and requirements.
- Collaborated with underwriters to assess risk and finalize policy approvals.
- Provided ongoing support to clients for policy changes and claims assistance.
- Conducted market research to stay informed about industry trends and competitor offerings.
- Utilized CRM software to track leads and manage customer interactions effectively.
- Educated clients on coverage benefits and potential risks associated with policies.
- Built relationships with existing clients by providing exceptional service.
Customer Service Representative
Porsche Cars North America
Auburn Hills
08.2023 - 03.2024
- Assisted customers with inquiries regarding energy services and billing processes.
- Resolved customer complaints by providing effective solutions and alternatives.
- Collaborated with team members to improve customer service protocols.
- Managed high call volumes while maintaining a positive customer experience.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
SR CLIENT COMMUNICATIONS
Rocket Mortgage
Detroit
07.2019 - 05.2021
- Managed client inquiries through email and phone communication.
- Developed and maintained client communication templates for consistent messaging.
- Coordinated with cross-functional teams to resolve client issues promptly.
- Conducted regular follow-ups to ensure client satisfaction and engagement.
- Streamlined communication processes using customer relationship management software.
- Maintained a database of client contacts, ensuring accuracy of contact information.
- Identified opportunities for improvement in client communication processes through data analysis and surveys.
Customer Service Representative
DTE Energy
Detroit
02.2017 - 06.2018
- Assisted customers with inquiries regarding energy services and billing processes.
- Educated customers on energy-saving programs and available services.
- Documented customer interactions in the company's CRM system accurately.
- Provided feedback on common customer issues to enhance service efficiency.
- Managed high call volumes while maintaining a positive customer experience.
- Trained new representatives on company policies and customer service techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Retail Sales Associate
JCPenney
Sterling Heights
06.2015 - 03.2016
- Assisted customers with product selections and inquiries.
- Organized merchandise displays to enhance store appearance.
- Processed transactions efficiently at the cash register.
- Handled customer returns and exchanges professionally.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Education
Bachelor of Science - Accounting
University of Phoenix
Tempe, AZ03-2025
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ12-2024
High School Diploma -
East English Village Prep Academy
Detroit06-2016
Skills
- Financial analysis
- Risk assessment
- Customer service
- Effective communication
- Data interpretation
- Compliance knowledge
- Problem resolution
- Relationship management
- Data entry efficiency
Certification
Personal lines P&C
Timeline
Licensed Insurance Representative
AAA
04.2025 - Current
Mortgage Underwriter
United Wholesale Mortgage
01.2025 - 04.2025
Licensed Insurance Agent
Allstate Corp
04.2024 - 12.2024
Customer Service Representative
Porsche Cars North America
08.2023 - 03.2024
SR CLIENT COMMUNICATIONS
Rocket Mortgage
07.2019 - 05.2021
Customer Service Representative
DTE Energy
02.2017 - 06.2018
Retail Sales Associate
JCPenney
06.2015 - 03.2016
Bachelor of Science - Accounting
University of Phoenix
Associate of Arts - Business Administration
University of Phoenix
High School Diploma -
East English Village Prep Academy