Rayneta Allen
Little Rock,United States
Summary
Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
IT Specialist
Department Of Veterans Affairs
06.2019 - Current
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Researched product and issue resolution tactics to address customer concerns.
Administrative Support Assistant
Affairs
10.2010 - 10.2015
Program Support Assistant
Affairs
07.2010 - 09.2010
Education
Emerging VA Leaders (EVAL) -
Microsoft Office Excel Trainer - undefined
Department
Master of Business Administration - undefined
Bachelor of Business Administration - Business Management
American InterContinental University
Hoffman Estates, ILDiploma - Computer Business Administration
Heald Business College
Oakland, CASkills
- Application Support
- Application Installations
- Debugging
- Technical Issue Analysis
- Content Management Systems
- Troubleshooting
- Project Implementation
Accomplishments
- Dr
- Steven Hughes, Workforce Coordinator
- Department of Veteran Affairs
- Education & Development Service(501) 257-2358
- Steven.Hughes@va.gov Jana O’Cain, Program Analyst
- Department of Veteran Affairs
- Education & Development Service(501) 257-5758
- Alisha.Crane@va.gov
- Tomeka Toney, Asst
- Professor/Director
- University of Arkansas for Medical Sciences h Street Health & Wellness Center(225) 288-6420lsshaverd@aol.com Sharon Derry, IT Specialist
- Department of Veteran Affairs
- Office of Information and Technology (OIT)
Timeline
IT Specialist
Department Of Veterans Affairs
06.2019 - Current
Administrative Support Assistant
Affairs
10.2010 - 10.2015
Program Support Assistant
Affairs
07.2010 - 09.2010
Emerging VA Leaders (EVAL) -
Microsoft Office Excel Trainer - undefined
Department
Master of Business Administration - undefined
Bachelor of Business Administration - Business Management
American InterContinental University
Diploma - Computer Business Administration
Heald Business College