Raynisha Johnson
Fort Lauderdale,FL
Summary
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Front End Team Lead
Walmart
Sunrise, FL
09.2025 - 09.2026
- Oversaw customer service team workflows, escalations, and service delivery to ensure consistent customer support.
Asset Protection Team Leader
Walmart
Miramar, FL
09.2024 - 09.2025
- Supervised Asset Protection Team, ensuring strict compliance with safety protocols and implementation of loss prevention strategies.
- Conducted investigations into theft incidents, collaborating with law enforcement as necessary.
- Trained staff on effective surveillance techniques and loss prevention measures to enhance store security.
- Analyzed incident reports and trends to identify vulnerabilities and improve asset protection processes.
- Coordinated audits of merchandise displays, ensuring compliance with asset protection standards across departments.
- Conducted thorough investigations into suspected theft and fraud, leading to successful resolution in most cases.
Asset Protection Investigator
Walmart
Miami Gardens, FL
08.2022 - 09.2024
- Conducted investigations to identify theft and fraud incidents within store operations.
- Collaborated with law enforcement to support criminal cases and apprehend suspects.
- Analyzed surveillance footage to gather evidence and document findings effectively.
- Developed and implemented loss prevention strategies to minimize shrinkage across departments.
- Prepared detailed reports on incident investigations, ensuring accuracy and compliance with company policies.
- Patrolled store and staffed designated posts for visible security presence to customers and associates.
- Conducted regular reviews of CCTV footage to monitor employee behavior for adherence to company policies concerning cash handling, merchandise handling, and theft prevention protocols.
Asset Protection Ops Team Assoca
Walmart
Miami Gardens, FL
08.2019 - 08.2022
- Oversaw customer service team workflows, escalations, and service delivery to ensure consistent customer support.
Education
High School Diploma -
Miami Central Senior High School
Miami, FL2014
Skills
- Customer service and communication skills
- Security systems management
- Case report writing
- Physical security
- Incident reporting
- Security management
- Surveillance systems
- Time management
Certification
- CPR
- AED
- FIRST AID
Timeline
Front End Team Lead
Walmart
09.2025 - 09.2026
Asset Protection Team Leader
Walmart
09.2024 - 09.2025
Asset Protection Investigator
Walmart
08.2022 - 09.2024
Asset Protection Ops Team Assoca
Walmart
08.2019 - 08.2022
High School Diploma -
Miami Central Senior High School