RAYNIYA BURKE-THOMPKINS
Temple
Summary
Dedicated and detail-oriented professional with over 2 years of experience supporting operations in fast-paced environments. Demonstrates strong communication, organizational, and multitasking abilities while handling high volumes of requests and maintaining accurate documentation. Proven ability to coordinate schedules, manage records, and deliver exceptional customer service. CPR and CDA certified with a commitment to safety, efficiency, and high-quality service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tutor
Study Guru
Virtual
01.2023 - Current
- Developed customized lesson plans to address diverse learning needs of students.
- Facilitated engaging tutoring sessions, enhancing student comprehension and retention of subject material.
- Assessed student progress through regular evaluations, providing feedback and recommendations for improvement.
- Mentored junior tutors, sharing best practices and fostering a collaborative learning environment.
Team Lead
Homestyle Restaurant
Opa-locka, FL
01.2022 - 03.2026
- Supervised daily restaurant operations, ensuring high standards of service and food quality.
- Trained and mentored new team members, fostering a collaborative and efficient work environment.
- Implemented workflow improvements that enhanced customer satisfaction and reduced wait times.
- Conducted regular staff meetings to align team goals and address operational challenges.
- Led daily operations in a fast-paced environment requiring strong decision-making
- Addressed customer concerns and maintained high service standards
- Ensured compliance with safety and operational procedures
Customer Care Agent
Alorica
Miami, FL
05.2025 - 12.2025
- Provided exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring prompt and accurate responses to enhance satisfaction.
- Utilized CRM software to track customer interactions and maintain detailed records of service requests.
- Adapted quickly to new systems and procedures, supporting team efficiency during peak times.
- Maintained professionalism in high-pressure environments while meeting performance metrics
Front Desk Associate
Opulence Nail Studio
Opa-locka, FL
06.2023 - 05.2025
- Coordinated scheduling, client intake, and front desk operations in a high-traffic environment
- Maintained accurate records, reducing scheduling conflicts and improving efficiency
- Delivered excellent customer service while managing multiple administrative tasks
- Processed payments and maintained transaction records with attention to detail
- Resolved client concerns, ensuring a smooth and positive experience
School-Age Lead Teacher
KinderCare Learning Centers
Miami, FL
01.2023 - 01.2025
- Oversaw daily operations and scheduling for groups of students in a structured environment
- Ensured compliance with safety procedures and responded quickly to incidents
- Maintained detailed records and communicated effectively with parents and staff
- Managed multiple responsibilities while maintaining organization and efficiency
- Built strong relationships through clear communication and leadership
Education
High School Diploma -
American Senior High School
Miami, FLSkills
- Scheduling & Coordination
- Customer Service & Client Relations
- Data Entry & Documentation
- Organizational Communication
- Microsoft Office (Word, Excel, Outlook)
- Multitasking & Time Management
- Problem Solving & Critical Thinking
- Record Keeping & Administrative Support
- Team Collaboration
- Safety & Compliance Awareness
Certification
- CPR Certified
- Child Development Associate (CDA)
Timeline
Customer Care Agent
Alorica
05.2025 - 12.2025
Front Desk Associate
Opulence Nail Studio
06.2023 - 05.2025
Tutor
Study Guru
01.2023 - Current
School-Age Lead Teacher
KinderCare Learning Centers
01.2023 - 01.2025
Team Lead
Homestyle Restaurant
01.2022 - 03.2026
High School Diploma -
American Senior High School