Rayona Goodman
Circle S Laundromat
Tahlequah,OK
Summary
Dynamic manager with proven expertise at Circle S Laundromat, excelling in customer service and team leadership. Enhanced operational efficiency and resolved customer concerns, achieving high satisfaction rates. Skilled in time management and complex problem-solving, consistently driving results and fostering a motivated workforce.
Work History
Manager
3 Years 3 Months- Managed daily laundromat operations, including opening, closing, and facility readiness.
- Monitored washers, dryers, and coin-operated equipment to maintain reliable service.
- Coordinated cleaning schedules to keep customer areas organized and sanitary.
- Resolved customer concerns with prompt, professional service and clear communication.
- Trained staff on equipment use, safety procedures, and service expectations.
- Maintained cash handling, drawer balances, and secure end-of-day reconciliation.
- Scheduled employees and assigned tasks to support consistent workflow coverage.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised daily laundromat operations, ensuring clean facilities and consistent service standards.
- Scheduled staff coverage, balanced workloads, and supported employee training.
- Managed cash handling, reconciled transactions, and maintained accurate end-of-day reports.
- Coordinated machine maintenance, reported equipment issues, and minimized service interruptions.
- Resolved customer concerns promptly, supporting positive guest experiences and repeat business.
- Monitored inventory levels, ordered supplies, and organized back-room storage.
- Enforced safety procedures, restroom cleanliness, and floor maintenance throughout shifts.
- Opened and closed facility, securing premises and preparing equipment for daily operations.
Machine Operator/Assembler
1 Year 5 Months- Operated assembly equipment to produce parts according to work instructions and quality standards.
- Inspected finished components for defects, verifying alignment, fit, and proper installation.
- Read production schedules and work orders to prioritize daily assembly tasks accurately.
- Set up tools and machine components before production runs, following safety procedures.
- Monitored equipment performance and reported malfunctions to minimize downtime.
- Assembled parts using hand tools, power tools, and fixtures with consistent precision.
- Packaged completed products and labeled materials for shipment and inventory control.
- Maintained clean work area and followed workplace safety requirements throughout production.
- Operated machining equipment safely with team of operators.
- Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
- Complied with company and OSHA safety rules and regulations.
- Reduced machine downtime by performing regular inspections and identifying potential issues before they escalated.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
- Participated in ongoing training programs related to machinery operation and safety protocols, staying up-to-date on best practices within the industry.
- Enhanced workplace safety by adhering to company guidelines and maintaining a clean, organized work environment.
- Operated machinery effectively to maintain optimal production rates while minimizing waste materials.
- Set up and adjusted
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Goal setting
Timeline
Manager
Circle S Laundromat
07.2023 - CurrentRead More
Machine Operator/Assembler
Acme
05.2021 - 10.2022Read More
Oktaha
High School Diploma
Read More