Raysa Rosario
Queens,NY
Summary
Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Kharag Pawn Brokers
Jamaica, NY
11.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Cashier
Valentinos Restaurant & Pizzeria
Flushing, NY
04.2022 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about meals sold in the restaurant.
- Processed customer orders and accurately handled payment transactions.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Market Fresh Supermarket
Jamaica, NY
08.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Swedish Institute
New York, NY12.2024
High School Diploma -
Academy Of American Studies
Long Island City, NY06.2021
Skills
- Performing Needs Assessments
- Telephone Management
- Customer Complaint Resolution
- Customer Relationship Management
- Customer Satisfaction
- Customer Seating
- Conversant in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Valentinos Restaurant & Pizzeria
04.2022 - Current
Customer Service Representative
Kharag Pawn Brokers
11.2021 - 07.2022
Cashier
Market Fresh Supermarket
08.2021 - 12.2021
Swedish Institute
High School Diploma -
Academy Of American Studies