Rayshonda Daniels
Shreveport,LA
Summary
Passionate Nurse with demonstrated experience in hospital settings. Proven ability to build strong relationships with patients and families while providing compassionate care. Offers strong task prioritization and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Speedy Cash
04.2020 - 09.2022
- Analyzed customer feedback data to identify areas for improvement in processes and procedures.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
Customer Service Representative
Teleperformace
01.2015 - 11.2019
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Certificate of Completion - Practical Nursing
Louisiana State University At Shreveport
Shreveport, LA12.2023
High School Diploma -
Southwood High School
Shreveport, LA05.2013
Skills
- Certified in CPR/AED
- Patient evaluations
- Preventive Care
- Vital signs
- Critical Thinking
- Patient Assessments
Certification
- First Aid/CPR Certified
Timeline
Customer Service Advocate
Speedy Cash
04.2020 - 09.2022
Customer Service Representative
Teleperformace
01.2015 - 11.2019
Certificate of Completion - Practical Nursing
Louisiana State University At Shreveport
High School Diploma -
Southwood High School
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