Rayshuna Stafford
Rocklin,CA
Summary
Customer Service Representative with 18+ years of experience, Rayshuna stands as a beacon of innovation and dedication within the healthcare service sector. Her adeptness in Microsoft Office, combined with a compassionate and reliable demeanor, catapults customer interactions to new heights. Armed with a comprehensive skill set in administrative support and a pioneering vision to revolutionize healthcare experiences, she is ready to make a significant impact on any customer-focused team.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
DXC Technology / BC Forward
Denver, Colorado
01.2018 - 01.2024
- DXC Technology / BC Forward- Customer Service Representative
Advanced Caregiver
Gallegos Health Care
02.2016 - 04.2020
- Providing home health care services to clients in their homes and healthcare facilities.
Advanced Caregiver
Gallegos Health Care
02.2016 - 01.2018
- Providing home health care services to clients in their homes and healthcare facilities.
Receptionist
All Medical
11.2016 - 05.2017
- Answering inbound calls for a mail-order US specialty pharmacy.
Receptionist
All Medical
11.2016 - 05.2017
- Answering inbound calls for a mail-order US specialty pharmacy.
Customer Service Representative
Optum Rx
07.2016 - 12.2016
- Handling answering phones calls and helping to resolve customer questions and problems.
Customer Service Representative
Optum Rx
07.2016 - 12.2016
- Handling answering phones calls and helping to resolve customer questions and problems.
Caregiver
Allegiance Home Health Agency
03.2016 - 04.2016
- Personal Care Provider assisting with the bathing, Meal Preparation, Medications, Errands.
Caregiver
Allegiance Home Health Agency
03.2016 - 04.2016
- Personal Care Provider assisting with the bathing, Meal Preparation, Medications, Errands.
Assistant
Tammy's Senior Home Health Care
08.2000 - 07.2006
- Assistant to an 24/7 ALS Client, Shopping, Personal Care, Medication, Transfers, Preparation, Feeding, Companionship.
Assistant
Tammy's Senior Home Health Care
08.2000 - 07.2006
- Assistant to an 24/7 ALS Client, Shopping, Personal Care, Medication, Transfers, Preparation, Feeding, Companionship.
Customer Service Representative
DXC Technology / BC Forward
01.2018
- Asist Providers with Medicaid/Medicare Enrollment.
Education
High school -
Hogan High School
01.1998
Skills
- Receptionist
- Customer Service Representative
- Proficient with Microsoft Office and Window 8
- Experienced in an office setting performing administrative support functions, such as faxing, scanning, processing mail, emailing, and ordering supplies
- Communication and customer service experience
- Multi-tasking and working independently
- Strong organizational and communication skills
- Experienced in Medicaid and Medicare projects
- Healthcare experience
- Conflict resolution
- Self-motivated
- Compassionate and reliable
- Innovative thinking
- Technical support
- Data entry
- Event planning
- Quality assurance
- Project coordination
- Vendor management
Personal Information
- Age: 43
- Driving License: B9759772
References
- Kenneth Walton, MARRIOTT HOTELS, (707) 712-1141
- Samuel Chaffin, GRAHAM GROUP US, 15107502898
- Carol Miller, NORTH METRO SERVICES, (303) 875-5827
- Pavla Pribylova, pavla.pribylova@nmetro.org
- Zulema Garza, WELL DYNE RX, (720) 240-3220
- Zion Walker, AMAZON, Trustnoone2324@icloud.com, 7073103247
Hobbies and Interests
Art activities, exercises, family game night, cooking, gardening
Timeline
Customer Service Representative
DXC Technology / BC Forward
01.2018 - 01.2024
Customer Service Representative
DXC Technology / BC Forward
01.2018
Receptionist
All Medical
11.2016 - 05.2017
Receptionist
All Medical
11.2016 - 05.2017
Customer Service Representative
Optum Rx
07.2016 - 12.2016
Customer Service Representative
Optum Rx
07.2016 - 12.2016
Caregiver
Allegiance Home Health Agency
03.2016 - 04.2016
Caregiver
Allegiance Home Health Agency
03.2016 - 04.2016
Advanced Caregiver
Gallegos Health Care
02.2016 - 04.2020
Advanced Caregiver
Gallegos Health Care
02.2016 - 01.2018
Assistant
Tammy's Senior Home Health Care
08.2000 - 07.2006
Assistant
Tammy's Senior Home Health Care
08.2000 - 07.2006
High school -
Hogan High School