Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rayslla Sousa

Lowell,MA

Summary

Proven leader and effective problem-solver with experience at McDonald's, adept at handling customer complaints and mentoring new employees. Excels in cash handling and fostering a customer service-focused environment. Demonstrated ability to improve team performance and ensure workplace safety, leveraging decision-making and employee training skills for business success.

Overview

2
2
years of professional experience

Work History

Shift Manager

McDonald's
11.2022 - 10.2024
  • Handled customer issues effectively, demonstrating strong problem-solving skills upholding company values and standards.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Excelled in every store position.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Teacher Helper

Collegiate Charter School Of Lowell
01.2024 - 06.2024
  • Responded to student needs and questions promptly.
  • Promoted a positive learning environment by effectively managing classroom behavior and addressing individual needs.
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives.
  • Supported teacher in monitoring students during lunch periods, recess, and other non-instructional times to maintain safety and orderliness.
  • Supported student learning objectives through personalized and small group assistance.

Education

Associate of Science - Business Management

Middlesex Community College
Lowell
06.2026

High School Diploma -

Collegiate Charter School of Lowell
Lowell, MA
06.2024

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training
  • Workplace Safety
  • Accurate money handling
  • Opening and closing procedures
  • Punctual and Reliable
  • Handling Customer Complaints
  • Customer Service

Languages

Portuguese
Native or Bilingual
English
Native or Bilingual

Timeline

Teacher Helper

Collegiate Charter School Of Lowell
01.2024 - 06.2024

Shift Manager

McDonald's
11.2022 - 10.2024

Associate of Science - Business Management

Middlesex Community College

High School Diploma -

Collegiate Charter School of Lowell

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Rayslla Sousa