Raysoni Thompson
U.S. Department of Veterans Affairs (Harmony Church Dental Clinic)
3
years of professional experience
Dedicated and results-driven healthcare professional with extensive experience in medical billing, collections, and patient account management. Skilled in navigating multiple healthcare software systems, performing accurate data entry, and maintaining compliance with federal and state collection laws. Known for providing compassionate, patient-centered service and effectively communicating with physicians, patients, and families. Strong organizational and multitasking abilities, with a proven track record of prioritizing tasks, managing interruptions, and meeting daily and monthly goals. Adept at working remotely in a flexible, team-based environment while upholding confidentiality, professionalism, and active listening skills.
Work History
Medical Support Assistant (GS-05)
11 Months- Manage patient accounts by coordinating with insurance providers and patients to resolve outstanding balances.
- Conduct outbound calls to patients to discuss account balances and establish payment plans in accordance with organizational guidelines.
- Verify patient information and update contact details in automated systems to ensure accurate and timely account documentation.
- Maintain confidentiality of sensitive account information and ensure compliance with HIPAA and Fair Debt Collection Practices Act (FDCPA) regulations.
- Collaborate with team members to consistently meet or exceed daily and monthly collection goals.
Data Entry Clerk
1 Year- Assisted patients with payment arrangements and identified resources to help resolve outstanding balances.
- Processed payments, updated account information, and ensured compliance with collection policies.
- Handled inbound and outbound calls with professionalism, addressing patient inquiries and account discrepancies.
- Maintained accurate and up-to-date records in practice management software systems.
- Worked in a team environment to meet productivity goals and contributed to a positive virtual workplace culture.
Dental Office Administrator
8 Months- Placed outbound calls to patients regarding overdue balances, successfully negotiating payment arrangements.
- Assisted with obtaining updated contact information and ensured accurate documentation of account histories.
- Maintained compliance with collection laws and company policies, ensuring ethical practices in all communications.
- Provided excellent customer service, resolving patient concerns and ensuring a positive experience while addressing financial obligations.
Education
Bachelor of Science
Associate of Science
High School Diploma
Skills
Collections Expertise: Skilled in outbound/inbound calls
payment negotiations
and resolving account discrepancies.
Regulatory Knowledge: Knowledge of FDCPA
HIPAA
and other relevant laws and compliance requirements.
Customer Service: Strong interpersonal and communication skills; ability to assist patients with professionalism and empathy.
Technical Proficiency: Proficient in collections software
billing platforms
and virtual team communication tools.
Organizational Skills: Highly organized
able to manage multiple tasks and meet deadlines in a remote setting.
Team Collaboration: Experienced in working within virtual teams to achieve productivity and collection goals.
Timeline
Medical Support Assistant (GS-05)
U.S. Department of Veterans Affairs (Harmony Church Dental Clinic)
03.2024 - 02.2025Read More
Data Entry Clerk
Live Well Family Chiropractic
09.2023 - 09.2024Read More
Dental Office Administrator
Docs Dental
02.2022 - 10.2022Read More
American Military University
Bachelor of Science
Read More
Medcerts Academy
Associate of Science
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Palm Glades Academy
High School Diploma
Read More