Rayven Estelle
Fort Worth
Summary
Accomplished and hard working, recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in fast paced environments, customer service and critical thinking. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Construction Warranty Manager
M/I Homes
Lewisville, TX
06.2023 - Current
- Manage post occupancy work requests, and other small projects as assigned.
- Coordinated team meetings to monitoring the progress of current projects, to ensure the team’s objectives and goals are met.
- Handling post-occupancy customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Assisting with administrative tasks, such as managing and updating invoices, developing department procedures, processing new orders, and tracking inventory.
- Maintained an extreme level of communication and time management to ensure the highest level productivity and customer satisfaction was with Subcontractors, and Owner representatives.
- Auditing work and customer service to ensure the company’s high standards, efficiency, and productivity goals are met.
- Helping to train new employees in company procedures.
- Monitor warranty projects closeout process and ensure all documentation is passed onto clients.
- Manage the completion of all warranty work including coordinating Subcontractor and supplier involvement working hand and hand with construction managers.
- Conduct “6 month and 11 month ”warranty walk with clients to develop and manage action items from construction defects.
Inventory Control Specialist
Walmart
Houston, TX
03.2015 - 06.2022
- Unload trucks
- Sort products in the backroom
- Stock products on shelves
- Ensure aisles are neat and area is clean
- Engage vendors and drivers with a positive attitude
- Greet customers and answer their questions
Warehouse Assistant
Swiss American CDMO
Irving, TX
02.2021 - 04.2023
- Pack items securely for shipping, adhering to safety standards and quality guidelines.
- Load and unload shipments, verifying quantities against shipping documents to maintain inventory accuracy.
- Assist with shipping and receiving tasks, including documentation and inventory updates.
- Maintain a clean and organized workspace, following OSHA safety protocols for manual handling and heavy lifting.
- Collaborate with warehouse supervisors to optimize storage solutions and improve workflow efficiency.
Education
Online course - Construction Management
LSU
Louisiana07.2026
High school diploma - undefined
Manvel High School
Alvin, TX06.2013
Skills
- Warranty analysis
- Operational efficiency
- Team management
- Escalation handling
- Warranty administration
- Claim processing
- Warranty claims processing
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
Awards
Q4 2024 - Awarded 4th Quarter Certificate of Excellence
December 2024, Q3 2024 - Awarded 3rd Quarter Certificate of Excellence
August 2024, Q2 2024 - Awarded 2nd Quarter Certificate of Excellence
March 2024, Q1 2024 - Highest Would Recommend surveys
January 2024
Timeline
Construction Warranty Manager
M/I Homes
06.2023 - Current
Warehouse Assistant
Swiss American CDMO
02.2021 - 04.2023
Inventory Control Specialist
Walmart
03.2015 - 06.2022
High school diploma - undefined
Manvel High School
Online course - Construction Management
LSU