Rayven Robinson
Suitland,MD
Summary
Knowledgeable and dedicated Manager and customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Training development aptitude
Overview
6
6
years of professional experience
Work History
Purchasing Manager and CSR
Remodel USA Inc
07.2021 - 06.2024
- Compiled customer feedback and recommended service delivery
- Order fulfillment improvements to management
- Professional telephone demeanor
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers on promotions to enhance sales
- Execute purchasing strategies, track metrics to reduce expenses
- Provide suppliers accurate information
- Training and development of employees in the dept
- Maintain proper and up to date records of all transactions
- Developed and implemented procurement strategies to optimize cost savings and ensure timely delivery of goods and services
- Conducted market research and supplier evaluations to identify potential vendors and negotiate favorable terms and pricing
- Managed vendor relationships, including contract negotiations, performance evaluations, and resolving any issues or disputes
- Implemented inventory management systems to track and control stock levels, reducing excess inventory and minimizing stockouts
- Collaborated with cross-functional teams, including production, finance, and logistics, to ensure seamless supply chain operations
- Led a team of purchasing professionals, providing training, guidance, and performance evaluations to drive team success
- Implemented process improvements, such as streamlining purchase order workflows and implementing electronic procurement systems, resulting in increased efficiency and cost savings.
CSR/ Online Banking
COCC/ Robert Half
12.2020 - 02.2021
- Handled over a hundred banking institutions online customer service
- Professional phone etiquette
- Answered all calls promptly avoiding hold time in que
- Assisted in looking into accounts for customers and resetting their passwords or anything online related
- Remote work, Computer efficient
- Dual monitors, Several systems.
Office Assistant
Urban Couceling Institute
05.2018 - 10.2020
- Managed reception and lobby area, greeted visitors and responded to requests for information
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members
- Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current
- Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
Education
Associates in Health and Science in Massage Therapy -
NMTI
Fairfax, VA05.2013
High school diploma -
Bishopville High School
Bishopville, SCSkills
- Filing
- Receptionist
- MS Office
- Billing
- Data Entry
- Clerical
- Sales
- Word
- Customer Service
- Organizational Skills
- Time Management
- Outlook
- Quickbooks
- Sales Support
- Account Management
- Office Management
- Accounting
- Personal Assistant Experience
- Order Fulfillment
- SAP
- Microsoft Excel
- Analysis skills
- Phone Etiquette
- Accounts Payable
- Logistics
- Accounts Receivable
- Project Management
- Purchasing
- Procurement
- Vendor Management
Assessments
- Customer service, Proficient, 08/2020
- Filing & organization, Proficient, 07/2021
- Sales skills, Proficient, 01/2021
- Office manager, Proficient, 01/2021
Timeline
Purchasing Manager and CSR
Remodel USA Inc
07.2021 - 06.2024
CSR/ Online Banking
COCC/ Robert Half
12.2020 - 02.2021
Office Assistant
Urban Couceling Institute
05.2018 - 10.2020
Associates in Health and Science in Massage Therapy -
NMTI
High school diploma -
Bishopville High School