Razaki Adeleye
Queens,NY
Summary
Dynamic Case Manager with a proven track record at Judit Inc, skilled in eligibility assessments and case documentation. Adept at developing individualized service plans and enhancing client outcomes through effective communication and organization. Committed to process improvements and training initiatives, ensuring compliance and operational excellence in service delivery.
Knowledgeable Security Officer with background in overseeing security operations and ensuring safety of personnel and property. Proven ability to manage emergency situations and implement effective security protocols. Demonstrated leadership and communication skills in training and supervising security teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Judit Inc
The Bronx, NY
08.2025 - 02.2026
- Managed over 50 client plans per day
- Facilitated client assessments to evaluate eligibility for services and identify support needs.
- Developed individualized service plans based on client goals and preferences.
- Facilitated communication between clients, families, and service providers to ensure comprehensive care.
- Monitored client progress and adjusted service plans as needed to enhance outcomes.
- Conducted regular follow-ups with clients to evaluate satisfaction and address concerns promptly.
- Implemented process improvements that streamlined case documentation and reporting procedures.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Exit Caseworker Supervisor
Cherokee Federal
Brooklyn, NY
10.2024 - 08.2025
- Conduct exit interviews with migrant individuals and families to assess their transition status and document case closure.
- Ensure all services, referrals, and support provided are accurately recorded before case closure.
- Updated and maintained case records in Salesforce, ensuring data accuracy and compliance with reporting standards.
- Generate reports in Salesforce to track case outcomes, program efficiency, and service effectiveness.
- Collaborate with case management teams to ensure a smooth transition for individuals exiting the program.
- Provide guidance on post-exit resources, including housing, employment, and legal aid.
- Ensure proper documentation of service completion and compliance with federal and organizational guidelines.
- Trained at least 5 staff with data entry best practices to maintain database integrity.
Shift Supervisor
DHS Asylum Seeker Project
Brooklyn, NY
01.2023 - 09.2024
- Facilitated exit interviews with migrant individuals and families to evaluate transition status and ensure comprehensive case closure documentation.
- Oversaw accurate documentation of all service referrals and support provided prior to case closure.
- Input, update, and maintain case records in Salesforce, ensuring data accuracy and compliance with reporting standards.
- Generate reports in Salesforce to track case outcomes, program efficiency, and service effectiveness.
- Facilitated collaboration with case management teams to streamline transitions for individuals exiting the program.
Shift Supervisor
Center For Urban Community Services
Queens, NY
12.2020 - 12.2022
- Reviewed all resident complaints and incident reports and ensured follow-up on all findings.
- Ensure the smooth running and supervision of all residence-related staff and services on a day-to-day basis, in order to ensure that all residence goals, targets, and performance outcomes are met on a daily/weekly/ monthly basis.
- Coordinate the day-to-day work of residence staff to ensure client success.
- Identified and documenting staff development issues and ensuring staff completion of agency mandated courses, core curriculum, and other indicated training.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Ensured program compliance with all relevant government regulations.
- Ensured accurate and timely submission of all program statistics and reports.
- Provided leadership, guidance and support to staff members.
- Maintain client contact and feedback such as provide daily wakeup calls for all clients in the facility.
Shift Supervisor
Heartshare Human Services of NY
Queens, NY
05.2018 - 10.2020
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Assure compliance with regulatory requirements (HIPAA, the Company Compliance Plan, DEA).
- Ensure that support is provided with consideration for each person's individual needs and routines.
- Supervises the department's day-to-day operations as they relate to Day Service Programming setting and ensure adequate coverage at all times.
- Participating in the training and development of direct support professionals; and working jointly with other team members to assure that person centered support plans are carried out.
- Ensures reporting of allegations of abuse, neglect and incidents to the appropriate external parties (Justice Center, OPWDD) and internally.
- Assist the Program Assistant Coordinator in coaching and mentoring employees, and follow through with progressive disciplinary actions, as needed.
- Supervised daily operations, ensuring compliance with organizational policies and procedures.
- Implemented process improvements that streamlined workflow and reduced response times.
- Collaborated with management on strategic initiatives to enhance service delivery standards.
Security Supervisor
FJC Securities Services
Queens, NY
01.2016 - 03.2018
- Supervise and coordinate activities of security officers and guards.
- Schedule staff shifts and ensure adequate coverage at all times.
- Conduct regular patrols and inspections of facilities.
- Monitor surveillance systems (CCTV), alarm systems, and access control.
- Respond to emergencies, alarms, and incidents promptly.
- Investigate security breaches, accidents, or suspicious activity.
Prepare detailed incident and daily activity reports.
Train and mentor new security staff. - Ensure compliance with company policies, safety regulations, and legal requirements.
- Coordinate with law enforcement, fire departments, and emergency services when needed.
- Conduct performance evaluations of security personnel.
- Supervised security operations to ensure safety and compliance with protocols.
- Conducted regular training sessions for staff on emergency response procedures and safety regulations.
Security Officer
Kings Security Services Inc
The Bronx, NY
01.2015 - 12.2015
- Monitored premises to ensure safety and security compliance.
- Responded promptly to incidents, coordinating with law enforcement as necessary.
- Conducted regular patrols to deter potential threats and maintain order.
- Implemented access control procedures to restrict unauthorized entry.
- Developed incident reports detailing observations and actions taken during shifts.
- Collaborated with management to enhance security measures and policies.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
Bachelor of Science - Cyber Security
State University of New York
Canton, NY2020
Skills
- Social Work
- Eligibility Assessments
- Case Notes
- Training Initiatives
- Program Development
- Time management
- Proficient in Excel
- Proficient in PowerPoint
- Case coordination
- Managing Case files
- Operational Standards
- Administrative Support
- Data processing
- Proficient in Microsoft Word
- Proficient in Outlook
- Case management
- Case documentation
- Organization and multitasking
- Security guard license
- Incident reporting
- General security
- Detail-oriented
Certification
- Security Guard license
- Scrum Master
Timeline
Case Manager
Judit Inc
08.2025 - 02.2026
Exit Caseworker Supervisor
Cherokee Federal
10.2024 - 08.2025
Shift Supervisor
DHS Asylum Seeker Project
01.2023 - 09.2024
Shift Supervisor
Center For Urban Community Services
12.2020 - 12.2022
Shift Supervisor
Heartshare Human Services of NY
05.2018 - 10.2020
Security Supervisor
FJC Securities Services
01.2016 - 03.2018
Security Officer
Kings Security Services Inc
01.2015 - 12.2015
Bachelor of Science - Cyber Security
State University of New York