Razan Al Shhraifeen
Hilliard
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
Dublin
07.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product inquiries and troubleshooting issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints effectively to ensure satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Educated customers on promotions, policies, and store procedures.
- Trained new employees on customer service protocols and operational procedures.
- Maintained clean and organized sales floor for optimal shopping experience.
- Monitored inventory levels and restocked shelves regularly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong customer relationships to encourage repeat business.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Mentored junior team members and managed employee relationships.
- Processed transactions accurately using point-of-sale systems.
Education
Associate of Medical Imaging -
Columbus State Community College
Columbus, OH 08.2023 - 07.2026
Skills
- Customer service
- Product knowledge
- Transaction handling
- Sales support
- Customer advocacy
- Attention to detail
- Time management
- Prioritization
- Multi-task management
- Verbal and written communication
- Strong teamwork
- Team collaboration
- Adaptability and flexibility
- Problem-solving
- Decision-making
- Microsoft outlook
Languages
English
Professional
Arabic
Native/ Bilingual
Timeline
Associate of Medical Imaging -
Columbus State Community College
08.2023 - 07.2026
Customer Service Representative
Walmart
07.2022 - Current