Razan Alshuwayhat
Canton,Michigan
Summary
Dedicated Pharmacy Manager enthusiastic about helping patients. Managed a team of 10 pharmacists and technicians combined for more than 3 years.
Maintained a positive workplace culture, therefore, sustained patient care and service satisfaction at 100%. Knowledgeable in employee training program, operational management and record maintenance, regulatory Compliance, profitability Strategies, drug inventory management and budget administration. Bringing successful career history comprising more than 7 years.
Overview
7
7
years of professional experience
Work History
Pharmacy Manager
CVS pharmacy
12.2020 - 03.2024
- Managed budgetary responsibilities, controlling expenses to optimize profitability without compromising quality of care. "2023 Awarded CVS platinum plus award".
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction. "Retained pharmacy at number one amongst thousands at CVS chain nationwide in patient care outcomes".
- Ordered all pharmacy supplies and kept check on inventory levels.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Enhanced team communication by establishing regular meetings focusing on performance metrics, best practices, and continuous improvement strategies.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Improved patient satisfaction by providing personalized consultations and medication management services.
Staff Pharmacist
CVS pharmacy
08.2020 - 12.2020
- Conducted regular audits of prescription records, identifying discrepancies and ensuring regulatory compliance. Increasing quality of health care and inhibit criminal abuse of drugs.
- Closely monitored department performance metrics.
- Improved pharmacy efficiency by training new staff pharmacists and pharmacy technicians on proper procedures and protocols.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
- Completed new and updated patients' medication profiles and evaluated drug therapy to drive appropriate medicine use, save patients money and increase pharmacy profit margins with more cost-effective therapeutically equivalent generics.
- Properly reviewed, compounded and dispensed medications as prescribed by doctors and dentists to confirm appropriate selection of drug, dose and check for interactions with other medications.
Pharmacy Intern
CVS pharmacy
05.2017 - 08.2020
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Successfully completed required assessments and evaluations throughout internship period, demonstrating growth in professional skills and knowledge related to pharmacy field.
Pharmacy Technician
CVS pharmacy
12.2016 - 05.2017
- Assisted pharmacists at multiple high-volume pharmacies statewide by filling prescriptions averaging between (800-1,000) for customers and responding to patient questions regarding prescription and medication-specific issues to keep pharmacy efficient.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Education
Doctor of Pharmacy -
Lake Erie College of Osteopathic Medicine (LECOM)
Erie, Pennsylvania12.2020
Science Degree Pre-Pharmacy Associates -
Schoolcraft College
Livonia, Michigan01.2017
Skills
- Basic Life Support for Health Care Providers (BLS)
- Loss prevention
- Drug inventory management
- Financial Reporting Coordination
- Profitability Strategies
- Regulatory Compliance
- Insurance Billing
- Employee Management
- Pharmacotherapy Monitoring
Accomplishments
- Achieved record breaking Immunization results in 2023.
- Earned first place on both district and regional level vaccination campaign.
- Earned district's 2023 Immunization Pharmacist Champion Title.
- Attained pharmacy at number one at CVS chain nationwide for year 2023 in patient care outcomes.
- 2023 patient care achievement award: heart at work behavior, put people first.
- Awarded CVS platinum plus award: my shrink responsibility excellence, for establishing and maintaining behaviors that led to asset protection operational risks excellence.
- Collaborated with Intermed Distributors, Inc. and recieved an achievement reward in the development of Comparable designation to Compliance Analyst in the Quality and Regulatory Affairs Department Project.
- Graduated top of PharmD class of 2020 and certified as an active member of Rho Chi Society Gamma Tau Chapter. The Academic and Professional Honor Society of Pharmacy.
- 2017-2019 LECOM School of Pharmacy Scholarship for Academic Excellence.
- 2015-2017 Schoolcraft College - Certificate of Achievement; Dean’s List/ High Honors.
- 2015-2016 Redford Pharmacy Achievement award: completion of pharmacy software proficiency and community-based pharmacy training.
Affiliations
- Rho Chi Society Gamma Tau Chapter. The Academic and Professional Honor Society of Pharmacy
- American Society of Hospital Pharmacists
- American Pharmacist Association
- National Community Pharmacist Association
Licensure Certification
- Registered Pharmacist , Michigan
License : 5302412705 - 2020 - Present
- Basic Life Support Provider, American Red Cross
Active through August 2024
- Delivering Enhanced Patient Care: Parts I and II, PA Pharmacist Association’s Pennsylvania Pharmacists Care Network
2018 - Present
- APhA Immunization Certificate, American Pharmacist Association
2019- Present
- Adult Mental Health First Aid USA
2019- Present
References
** P.S: "Roza" is the preferred name when contacting all references below **
Dhara Patel - Pharmacist/Colleague
Ph: (574)-226-8530
Lin Jiang – Staff pharmacist/Employee
Ph: (734)-972-2818
Marwah Alqaisi - Lead Technician/Employee
Ph: (517)-402-9768
Evans J Farres. - DO, MS/Patient
Recommendation letter attached
Flavia Petrone - Patient
Ph: (313) -645-1304
Jeff Masters - Patient
Ph: (248) -245-2855
Jodi Andrus - Patient
Ph: (734) -634-3390
Kandyce Muniz -Patient
Ph: (734) -233-1311
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
French
Professional Working
Turkish
Elementary
Timeline
Pharmacy Manager
CVS pharmacy
12.2020 - 03.2024
Staff Pharmacist
CVS pharmacy
08.2020 - 12.2020
Pharmacy Intern
CVS pharmacy
05.2017 - 08.2020
Pharmacy Technician
CVS pharmacy
12.2016 - 05.2017
Doctor of Pharmacy -
Lake Erie College of Osteopathic Medicine (LECOM)
Science Degree Pre-Pharmacy Associates -
Schoolcraft College