Razan Hamed
Miami,FL
Summary
Highly motivated and detail-oriented professional with four years of experience in customer service, administrative operations, and financial management. Recognized for exceptional communication skills, leadership capabilities, and a strong ability to solve problems in fast-paced environments. Demonstrates a consistent history of delivering outstanding client experiences, managing financial transactions with precision, and enhancing operational efficiency. Adept at multitasking, collaborating with teams, and maintain a high level of accuracy and professionalism. Currently perusing an AS degree, with a commitment to continuous learning and professional growth.
Overview
3
3
years of professional experience
Work History
Oasis Fit
Front desk advisor
Hallandale, FL
10.2023 - Current
- Spearhead front desk operations, ensuring smooth membership check-ins, appointment scheduling, and client inquiries.
- Provide exceptional customer service, enhancing the client experience and retention.
- Manage daily financial transactions,including membership sales, payments and cash handling, ensuring high accuracy.
- Ensured accurate and transparent transaction records
- Collaborate with team members to improve service delivery and operational efficiency.
- Trusted with opening and closing the facility, ensuring smooth business operations.
Barista
Starbucks
Aventura, FL
07.2022 - 09.2023
- Delivered excellent customer service by efficiently managing customer orders, and resolving issues in fast-paced environment.
- Trained new employees on point-of-sale systems and customer interaction best practices.
- Ensured accuracy in daily financial reports and register balancing.
- Maintained cleanliness and compliance with health and safety regulations.
Waitress
Pani cafe
Aventura, FL
09.2021 - 04.2022
- Managed customer orders and transactions, ensuring accurate handling of cash, credit, and digital payments.
- Provided excellent customer service by addressing guest concerns, ensuring a positive dining experience.
- Collaborated with kitchen staff to establish timely service and contribute to smooth restaurant operations.
Education
High School Diploma -
Don Soffer Aventura Highschool
Aventura, FL05-2023
Associate of Science - Dental Hygiene
Miami Dade College
Miami, FLSkills
- Customer Service Excellence
- Financial Transactions
- Problem Solving
- Time Management
- Communication
- Technical Proficiency
- Team Collaboration
- Attention to detail
Community Involvment- Aventura Police Department
- Assisted in organizing and executing community events, fostering positive engagement and public safety awareness.
- Supported event logistics, setup, and guest interaction, contributing to successful event operations.
- Recognized with certificates for outstanding service and dedication to community initiatives
Accomplishments
- Certificates of Recognition from Aventura Police Department Volunteer Program
Timeline
Oasis Fit
Front desk advisor
10.2023 - Current
Barista
Starbucks
07.2022 - 09.2023
Waitress
Pani cafe
09.2021 - 04.2022
High School Diploma -
Don Soffer Aventura Highschool
Associate of Science - Dental Hygiene
Miami Dade College
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