Razel Gallo
Ossining,NY
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Director of Marketing and Community Outreach
The Grove at Valhalla Rehabilitation and Nursing Center
Valhalla, New York
01.2026 - Current
- Developed targeted marketing strategies that increased community engagement and generated new referrals.
- Coordinated outreach programs that effectively connected residents with essential local services and resources.
- Managed social media campaigns that successfully promoted facility events and increased attendance.
- Participated in networking events to enhance company visibility and promote available services.
- Handle referral EHR platform using Careport, insurance verification.
- Knowledge with Medicare, Medicare advantage plans, commercial, Medicaid, no fault, VA & workers comp plan.
- Educate families and patients about their health insurance coverage.
- Provide patient support and connect to proper department for any concerns or complaints.
- Facilitated communication between different departments in order to resolve issues quickly.
Director of Marketing & Admissions
Weschester Center for Independent & Assisted Living
Yonkers
07.2025 - Current
- Developed and implemented strategic marketing initiatives that directly increased patient admissions.
- Reviewed Patient Review Instruments (PRIs) and clinical documentation to ensure admission appropriateness, enhancing patient selection accuracy.
- Reviewed Patient Review Instruments (PRIs) and clinical documentation to ensure appropriateness for admission, improving patient selection accuracy.
- Coordinated admissions processes with interdisciplinary teams to streamline patient intake and improve operational efficiency.
- Developed comprehensive reporting systems to track admission metrics and guide data-driven decision-making for continuous improvement.
- Analyzed admission data and census reports to inform strategic decisions and optimize resource allocation within the admissions department.
- Led community outreach initiatives and facility tours, enhancing public awareness and engagement with potential residents and families.
- Conducted facility tours for prospective residents and families, providing detailed admission information and fostering positive community relations.
Admissions Coordinator
Glen Cove Center for Nursing and Rehabilitation
Ossining, NY
01.2024 - 07.2025
- Reviewed Patient Review Instruments (PRIs) and supporting clinical documentation to ensure appropriateness for admission.
- Completes all required clinical pre-admission assessment forms on all potential admissions and gathers additional medical and social information as needed for a thorough assessment.
- Verified payer sources including Medicare, managed care, Medicaid, and insurance to facilitate admissions.
- Verified payer sources for patient admissions to ensure proper coverage., i.e., Medicare, managed care, Medicaid, insurance.
- Interacts with HMO Case Managers prior to admissions to review skilled needs and appropriate level.
- Obtained authorizations for managed care organizations.
- Ability to navigate multiple referral systems which includes both internal and external referral platforms.
MDS/Case Manager Assistant
Glen Cove Center for Nursing and Rehabilitation
Ossining, NY
09.2022 - 01.2024
- Maintained up-to-date knowledge of insurance coverage benefits, eligibility systems, and verification processes to support patient access to necessary services.
- Coordinated comprehensive discharge planning to ensure smooth transitions and continuity of care for patients.
- Managed incoming inquiries from patients and family members, providing clear explanations about the insurance denials, appeals, authorizations, disenrollment process and assisting them through every step.
- Collaborated with healthcare providers to ensure timely submission of required documentation for recertification and audits.
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Developed and implemented discharge plans for patients to facilitate smooth transitions to home care or other facilities.
Medical Secretary
Medical Offices of Manhattan
NY
11.2021 - 04.2022
- Streamlined patient scheduling and billing, enhancing office efficiency and reducing delays.
- Checked in and out patients, managing electronic medical records to ensure HIPAA compliance.
- Processing and tracking patient referrals to ensure timely scheduling of appointments with specialists or other healthcare services.
- Answering and directing phone calls, faxes and emails.
- Resolved billing issues with insurance providers, ensuring timely payments and minimizing disruptions.
- Informed patients about referral status, appointment details, and necessary preparations for visits, enhancing patient experience and care coordination.
- Assisted in training new front desk staff, sharing expertise and best practices for optimal performance.
Education
Hospitality Management -
Liceo de Cagayan University
Associates in Nursing -
Queensborough Community College
BaysideSkills
- Admissions Coordination
- Insurance verification
- Insurance Authorization
- Authorization Management
- Clinical documentation
- Discharge Planning
- Patient relationship management
- Audit Documentation
- Appeals assistance
- Case Management Support
- Time Management
- Team Leadership
- Public relations
- Communication skills
- Medical Terminology
- Referral navigation
Certification
Basic Life Support (CPR and AED) Program, 03/01/24
Languages
- English (fluent)
- Tagalog (fluent)
- Cebuano (fluent)
- Spanish (limited)
Timeline
Director of Marketing and Community Outreach
The Grove at Valhalla Rehabilitation and Nursing Center
01.2026 - Current
Director of Marketing & Admissions
Weschester Center for Independent & Assisted Living
07.2025 - Current
Admissions Coordinator
Glen Cove Center for Nursing and Rehabilitation
01.2024 - 07.2025
MDS/Case Manager Assistant
Glen Cove Center for Nursing and Rehabilitation
09.2022 - 01.2024
Medical Secretary
Medical Offices of Manhattan
11.2021 - 04.2022
Hospitality Management -
Liceo de Cagayan University
Associates in Nursing -
Queensborough Community College