Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Razia Nasari

Annandale,VA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Walmart
Annandale, Virginia
11.2022 - Current
  • Improved customer service wait times to mitigate complaints.
  • Mentored junior team members and managed employee relationships.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Understood and followed oral and written directions.

Teacher

afghan kabul high school
Kabul, Kabul

Education

High School Diploma -

Sardar Dawood Khan High School
Kabul
09.2020

Skills

  • Multi-Task Management
  • Appointment Scheduling
  • Report Preparation
  • Store Maintenance
  • Medical Terminology Knowledge
  • Receiving Support
  • Typing Proficiency
  • Call Center Operations
  • Retail Sales Customer Service
  • High-Energy Attitude
  • Critical Thinking

Languages

Pashto
Full Professional
Dari
Full Professional
English
Professional
Urdu
Limited

Timeline

Customer Service Representative

Walmart
11.2022 - Current

Teacher

afghan kabul high school

High School Diploma -

Sardar Dawood Khan High School

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Razia Nasari