RAZIYEH ROHANDEH
NIKE
Folsom,CA
2
Languages
2
years of professional experience
Professional and customer focused team member providing exceptional service in fast paced, high volume environments. Strong communicator with a proven ability to build positive relationships, understand customer needs, resolve concerns, and create memorable experiences. Known for being dependable, approachable, and professional while maintaining a positive attitude under pressure. Dedicated to delivering outstanding customer service and representing the company with confidence and professionalism.
Work History
Digital Selling & Service
1 Year 6 Months- provide exceptional customer service by actively listening to customers, understanding their needs, and creating positive experiences from the moment they enter the store.
- Build genuine customer relationships through professional communication, product knowledge, and attentive service while helping customers find solutions that best meet their needs.
- Handle customer questions, concerns, complaints, returns, exchanges, and order issues with patience, professionalism, and a solutions oriented mindset.
- De-escalate challenging customer situations by remaining calm, empathetic, and focused on finding practical solutions that leave customers feeling heard and valued.
- Collaborate with team members to resolve customer concerns, communicate important information, and ensure a seamless experience across different areas of the store.
- Train and support new employees in customer-service standards, operations, and professional communication while leading by example.
- Maintain a positive, welcoming, and professional attitude in high-pressure situations while balancing multiple customer needs and business priorities.
- Support approximately $1.5M in annual digital sales through accurate and efficient order fulfillment, including picking, packing, and preparing customer orders for shipment and pickup.
Host / Food Runner / Catering
- Greet guests warmly and create a welcoming first impression while managing reservations, wait times, and to-go orders.
- Maintain an organized host stand and coordinate with coworkers and management to keep service efficient during high-volume periods.
- Handle unexpected events and rushes calmly while balancing multiple responsibilities and maintaining strong customer service.
- Follow food-safety and sanitation practices while handling and transporting food items with care.
- Use clear communication, organization, and attention to detail to support smooth guest experiences.
Cashier
- Greet customers and provide friendly, professional service while accurately processing cash, credit, and debit transactions.
- Build positive customer relationships, answer questions, and address service needs with patience and professionalism.
- Maintain accurate cash drawers, follow register procedures, and stock, stage, and display merchandise as required.
- Work efficiently in a fast-paced environment while maintaining accuracy and a positive customer experience.
Delivery Driver
- Deliver packages accurately and on time to customers and businesses while providing courteous service.
- Handle packages carefully to prevent damage and follow safe, efficient delivery practices.
- Manage routes, time, and multiple deliveries independently while communicating with dispatchers and managers as needed.
- Maintain professionalism, reliability, and attention to detail throughout daily deliveries.
Clothing Sales Associate
- Maintained a clean, organized sales environment to create an inviting customer experience.
- Restocked merchandise and organized displays in alignment with merchandising standards.
- Provided personalized customer service to support satisfaction, loyalty, and sales.
- Managed fitting rooms efficiently while assisting customers with a professional, helpful approach.
Education
High School Diploma
Skills
Customer Service Excellence
Professional Communication
Team Collaboration
Multitasking
Cash Handling & POS
Time Management
Order Fulfillment
Customer Complaint Resolution
Safety & Service Awareness
Adaptability
Attention to Detail
Conflict Resolution
Sales & Customer Engagement
Food & Beverage Service
Professional Presentation
Calm Under Pressure
LANGUAGES
English
Farsi
Timeline
Digital Selling & Service
NIKE
03.2025 - CurrentRead More
Clothing Sales Associate
JCPENNEY
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Delivery Driver
AMAZON FLEX
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Cashier
ONO HAWAII BBQ
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Host / Food Runner / Catering
BENNETT'S KITCHEN BAR MARKET
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High School Diploma
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