Summary
Overview
Work History
Education
Skills
Timeline
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RC Lawler

COLUMBIA,TN

Summary

Dynamic professional with a proven track record at IBEX Global, excelling in customer service and conflict resolution. Leveraging critical thinking and active listening skills, I effectively resolved customer complaints, enhancing loyalty and repeat business. Experienced in precision machining, ensuring quality standards through meticulous inspections and measurements.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

IBEX Global
08.2014 - 07.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Machinist

Mangas
04.2012 - 02.2014
  • Inspected completed parts to verify compliance with specifications and quality standards.
  • Utilized micrometers and calipers to measure and verify precise tolerances.
  • Operated drill presses, lathes and milling machines to produce required parts.
  • Manually set up machinery, lathes, and grinders.

Sheet Metal Worker

Kirk and Bloom
06.2012 - 2012

Education

GED - Apprenticeship

Sheet Metal Worker Union
Rogersville, AL
08.2000

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

IBEX Global
08.2014 - 07.2025

Sheet Metal Worker

Kirk and Bloom
06.2012 - 2012

Machinist

Mangas
04.2012 - 02.2014

GED - Apprenticeship

Sheet Metal Worker Union
RC Lawler