Summary
Overview
Work History
Education
Skills
Timeline
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R.D. Reid

West Plains,MO

Summary

I view myself as a forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

34
34
years of professional experience

Work History

Operations Manager

Ozarks Healthcare
06.2022 - Current
  • Currently, supervise eight hospital support teams in day to day operations.
  • Oversee approximately seventy hospital co-workers to ensure each is compliant with hospital policies and procedures.
  • Empower co-workers to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Engaged in numerous hospital committees, which are utilized in identifying areas for improvement and developing action plans to address them.
  • Developed and maintain strong relationships with external facilities vendors, judicial personnel, law enforcement, and emergency first responders.
  • Championed safety protocols to maintain a safe and secure atmosphere for patients, visitors, and co-workers.
  • Maintain strong relationships with hospital co-workers, nurses, nurse leaders, physicians, and senior leaders.

Supervisor of Security and Public Safety

Ozarks Healthcare
04.2019 - 06.2022
  • Oversaw daily operations of the security team and the communications department.
  • Utilized former law enforcement experience to change the culture of the hospital security and communications departments. This led to a more professional approach by members of each department when task with common and emergency hospital events.
  • Achieved results by working with staff to meet established short term and long term goals.
  • Enforced rules and regulations outlined in hospital policies to set forth expectations comprehensibly and consistently.

Hospital Security Officer

Ozarks Healthcare
05.2012 - 04.2019
  • Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
  • Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
  • Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
  • Maintained detailed logs of daily activities, incidents, and actions taken during shifts.

Law Enforcement Officer

Howell County Sheriff / West Plains Police
02.1994 - 01.2020
  • Jailer/ Dispatcher - Jailer: Responsible for maintaining the care and control of fifty inmates. Dispatcher: Responsible for communicating with individuals by telephone and relaying gathered information to responding officers.
  • Patrol Officer - Answered emergency calls for help from citizens and business owners. Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary. Apprehended suspects by utilizing effective communication, negotiation, and investigative skills.
  • Frontline Patrol Supervisor - Conducted routine patrol duties as the immediate supervisor of shift patrol officers and dispatchers.
  • Juvenile Informal Adjustment Officer - Planned and oversaw juvenile community service projects.
  • Assistant SWAT Team Leader - Lead and supported fellow officers during above average high risk events with specialized weapons and tactics.
  • Certified Law Enforcement Instructor - Provided educational curriculums to law enforcement officers, along with being a lead instructor with the Missouri Sheriffs Training Academy.
  • Certified Law Enforcement Firearms Instructor - Supplied basic firearms education and tactical firearms training to law enforcement officers.
  • Criminal Investigator - Conducted high tiered criminal investigations by utilizing investigative techniques, witness interviews, victim interviews, and suspect interviews. Thorough investigations of my criminal cases resulted in successful apprehensions of offenders and prosecution.
  • Narcotics Investigator - As an undercover narcotics investigator I contributed to the reduction of drug-related offenses through proactive narcotics investigations and operations.
  • Chief Deputy - Tasked with overseeing all divisions within the internal structure of sheriffs office. Developed departmental policies and procedures to promote operational excellence. Assisted in the development of department policies and procedures to promote operational excellence within the force. Initiated collaboration between community members and law enforcement to strengthen communication and trust. Implemented successful neighborhood watch initiatives that led to increased surveillance, reporting, and deterrence of criminal activity.

0331 Heavy Machine Gunner

United States Marine Corps
05.1990 - 02.1994
  • Infantry based heavy machine gunner specializing in the M2 50 Caliber, Mark 19, and M60 weapon systems,
  • Implemented risk mitigation protocols while employing heavy weaponry alongside infantry squads during intense combat scenarios.
  • Conducted patrols over different types of terrain.
  • Participated in numerous live-fire exercises, honing shooting accuracy and overall proficiency with various machine guns.

Education

Associate of Arts - General Studies

Missouri State University - West Plains
West Plains, MO
12.2024

No Degree - Law Enforcement (police Academy)

Missouri Southern State University
Joplin, MO
12.1994

High School Diploma -

West Plains Sr. High School
West Plains, MO
05.1990

Skills

  • Problem-Solving

  • Team Leadership

  • Operations Management

  • Customer Service

  • Decision-Making

  • Employee relations and conflict resolution

  • Planning and Implementation

  • Security and safety compliance

  • Process Improvements

  • Building and Facility Management

  • Data Evaluation

  • Data Analysis

Timeline

Operations Manager

Ozarks Healthcare
06.2022 - Current

Supervisor of Security and Public Safety

Ozarks Healthcare
04.2019 - 06.2022

Hospital Security Officer

Ozarks Healthcare
05.2012 - 04.2019

Law Enforcement Officer

Howell County Sheriff / West Plains Police
02.1994 - 01.2020

0331 Heavy Machine Gunner

United States Marine Corps
05.1990 - 02.1994

Associate of Arts - General Studies

Missouri State University - West Plains

No Degree - Law Enforcement (police Academy)

Missouri Southern State University

High School Diploma -

West Plains Sr. High School

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R.D. Reid